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Custom Color Set
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66,713 Verified Client Reviews |
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Hair not changed colourHi, I’m really sorry cause I wanted to really like this, but my hair did not change colour at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sarah! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
Bad product good customer serviceI ordered a dark ash brown, what was sent was labeled as such but it turned my hair a light brassy brown and offered absolutely no grey coverage. I did have my stylist offer a new color but I decided to take the refund and run. I filled out everything correctly and followed the directions exactly so I’m not sure what went wrong but I’d never use the product again. Customer service was 10/10 tho. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageDoes not cover grays very long for permanent color...color also, fades quickly. Needs full coverage next color due to the fading. Color was great this time. However 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re sorry to hear that your hair color is not covering your grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Would like a little more shineGets dull very quickly would love something with a glow more but it’s very dull and dark 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Danielle! We are sorry to hear that your hair gets dull. No worries, we can help you. Please check your email we just got back to you. |
Turning hair redHate they way my hair color is. Seems like it’s pulling a red out. I ever tried the toner that you guys sale and it’s still red 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
It dries out my hairI have oily to normal hair and this solution dries and makes it frizzy. I don't like it at all. Will not be using again. Unfortunately, I had not turned off my subscription so am receiving one more pack in the mail. What a waste. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Elly! We are sorry to hear that you are not happy with your final results. Please check your emails, we just got back to you to help you further. |
Total waste of money and completely disappointedI tried this product after seeing lots of highly rated reviews on Facebook. I should have done more research. I selected a ‘light auburn’ colour for already copper coloured hair. Thank god I ordered a demi permenant because my hair is bright red at the ends, bright purple and the roots and has a band of copper through the middle. I hate it and look like a circus clown. Nothing at all like the natural colour I was hoping for. Will never use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Charlotte! We are so sorry to hear that you are not happy with your results. Please check your emails, we just got back to you to help you further. |
Too expensiveI liked the colour ok but it doesn't last very long at all so would need to be buying every 6 weeks and with the price of it and the postage and packaging coming it at £30 who can afford that when u can get 3 good box dyes for that price, sorry, had high hopes but just can't afford it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Celine! We are sorry to hear that your color isn't lasting long. Please check your emails, we just got back to you to help you further. |
No work for meHi, no cover the gray hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYamira - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not as good as the firstReally not happy with the second delivery, colour did not cover grey as before, colour have faded much quicker and I shade my hair in the sun. Price of £27 seemed unreasonable. Not happy want to cancel 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Laura! We are sorry to hear that your greys weren't fully covered. Please check your emails, we just got back to you to help you further. |