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Custom Color Set
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66,713 Verified Client Reviews |
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Not goodColour did not take 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPat - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Resulted in brassy hairI was hoping to color the few gray hairs I have and lighten one shade, but the end result was brassy and many of my grays didn't color. I'll probably switch back to highlighting so my grays can blend in with highlights instead. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
No changesMy hair color is just the same after i apply and i dont want to put it back again coz it causes me dandruff after. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Leahnina! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Color lasted only 10 days!!I ordered black hair color. Thats what I got but after 10 days the color faded to medium/light golden brown. Not a happy camper!!! Will not use this product again!! 5/7/23 - Maggie, one of the colorists, emailed me last week. We discussed the quick fading, and she corrected the issue. So they are shipping another set of coloring. I will let you know if this works. Thank you Maggie! 0 of 0 people found this review helpful. Did you? |
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Orange - my hair ended up orangeMy color was supposed to be a strawberry blonde. I've used other hair color which gave me that color. This just made my hair orange. As unnatural as can be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsB.C. - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Didn’t cover gray enoughI wanted the color a slight lighter. Since I purchased the formula without ammonia it didn’t cover the gray as well. After a week the gray is showing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I wantI want my gray covered better and my color lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaige - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Never received my orderI'm strongly thinking about canceling my account. I've tried to figure out how to reach the company to only get a message. I need this resolved ASAP or I shall cancel my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not very pleasedI finally tried my custom care color. I was not pleased. It was very messy to apply. Mixture was very thin and watery. When rinsing off the color it took forever for it to run clear The color was just ok. The hair is softer but it did not have a sheen I won't be ordering it again I also would have liked including a cap with the kit to use while waiting after application of color. FYI I did follow the directions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Supposed to be med blondeIt’s too red Iam not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJesse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |