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Custom Color Set
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66,713 Verified Client Reviews |
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Dark hairI don’t like dark hair that’s why I picked lighter auburn it needs to be much lighter the product seems to be good but I don’t like the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Very Very badVery bad bad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Falak! We are so sorry to hear that. Please check your emails, we just contacted you to help you further. |
ColorI wanted the color to be more red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKati - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The productThe color does not meet up to its advertising standards so therefore I have canceled future color packages. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
NOT HAPPYI asked in great detail when ordering to my stylist. I DO NOT WANT RED IN MY HAIR. I asked for the lightest light brown and this turned my hair mostly RED which I am not happy about. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation on your most recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Doesn’t work-I tried my original hair color late because I had already used one. I wanted to let my grays grow out a little bit so I could really see the benefits from this color. Finally used it… And it made my hair super brassy and brown nowhere close to my dark black and my grays showed up within 24 hours after I had colored it. Follow the instructions to a T. It’s far as I’m concerned it’s no different than what’s out on the market and the drug stores. Then,I tried to cancel my subscription online because I forgot I signed up because it had such great reviews. Sadly my hair actually turned really brassy instead of my roots turning blue like they typically do on my grays they turned light brown, so I tried to cancel it and then unbeknownst to me. I should’ve put my mailbox and they’ve run my credit card again, even though I requested the cancellation. That’s what I call. Great customer service. Keep on sending people product that they don’t want and charging their credit cards. Definitely would not recommend being a wardrobe stylist and personal stylist. I would never suggest to any of my clients, so please stop charging my credit card. I will call customer service again tomorrow and request a second time for you not to charge my card anymore for hair color that doesn’t work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
PlentifulI actually enjoyed this experience and loved how it catered specifically to me, the one downside was.. only covered about 80% of my grey bits... I don't have many, but against my dark colour choice they stand to attention. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya O. - Thank you for your feedback! We’re so sorry to hear that you were not completely satisfied by the results of your colour application. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorI said my hair would pull red and it did. The color was not a medium blonde. Nice quality of products, but not what was promised. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarrie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color, but won't use againI love the color and I like that I could get it without amonia but....my hair has been coming out a LOT since the day I used it and I won't take a chance that I might be sensitive to it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We recommend performing a skin allergy test 48 hours before any hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
My gray is not getting coveredMy gray is not getting covered after leaving it on for over 45 minutes. Very disappointed with this product. What can be done or adjusted??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Our Color Experts have been in contact via email and will be happy to assist in this process. |