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Custom Color Set
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66,713 Verified Client Reviews |
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Easy to use but didn't cover greysEasy to use and a lovely color. Disappointed with the results overall. I have dark hair with a few greys which sadly weren't covered by the color. Tried two goes with the root cover sets but still no good. When I raised my problem the instructions were changed to leave the product on longer but this made no difference. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sally! We are so sorry to hear that your greys weren't covered. Please check your emails, we just got back to you to help you further. |
Not satisfied 😢Didn’t cover my gray hair that mean the devotement has to be 40 the 20 don’t work 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ExpiredI didn’t use this until May so I guess it expired cause none of my hair was colored it’s still gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dark hairI don’t like dark hair that’s why I picked lighter auburn it needs to be much lighter the product seems to be good but I don’t like the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Very Very badVery bad bad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Falak! We are so sorry to hear that. Please check your emails, we just contacted you to help you further. |
ColorI wanted the color to be more red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKati - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The productThe color does not meet up to its advertising standards so therefore I have canceled future color packages. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
NOT HAPPYI asked in great detail when ordering to my stylist. I DO NOT WANT RED IN MY HAIR. I asked for the lightest light brown and this turned my hair mostly RED which I am not happy about. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation on your most recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Doesn’t work-I tried my original hair color late because I had already used one. I wanted to let my grays grow out a little bit so I could really see the benefits from this color. Finally used it… And it made my hair super brassy and brown nowhere close to my dark black and my grays showed up within 24 hours after I had colored it. Follow the instructions to a T. It’s far as I’m concerned it’s no different than what’s out on the market and the drug stores. Then,I tried to cancel my subscription online because I forgot I signed up because it had such great reviews. Sadly my hair actually turned really brassy instead of my roots turning blue like they typically do on my grays they turned light brown, so I tried to cancel it and then unbeknownst to me. I should’ve put my mailbox and they’ve run my credit card again, even though I requested the cancellation. That’s what I call. Great customer service. Keep on sending people product that they don’t want and charging their credit cards. Definitely would not recommend being a wardrobe stylist and personal stylist. I would never suggest to any of my clients, so please stop charging my credit card. I will call customer service again tomorrow and request a second time for you not to charge my card anymore for hair color that doesn’t work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
PlentifulI actually enjoyed this experience and loved how it catered specifically to me, the one downside was.. only covered about 80% of my grey bits... I don't have many, but against my dark colour choice they stand to attention. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya O. - Thank you for your feedback! We’re so sorry to hear that you were not completely satisfied by the results of your colour application. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |