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Custom Color Set
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66,713 Verified Client Reviews |
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My hair turned orange!!!I ordered from esalon before without any issues. This last time I ordered 2 bottles of color & used one bottle then the second bottle a few months later and my hair literally turned orange all around my hairline!! I am so disappointed and will not order from esalon ever again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNikki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
T doesn't do what is supposed toThe hair color doesn't seem permanent. It does not cover greys whatsoever. It also dried my hair more than other store-bought hair color.I am very disappinted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIris - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Color bottle no seal came half fullHalf the color bottle was gone as it spilled all over everything in mail and made quite a mess. Not happy with the level of product quality. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst customer service bewareThis was the worst experience I’ve ever had with on line purchase. Buyer beware it took over 8 weeks to get a credit from this company and had to call 4 times to get back part of my money. The kept the shipping cost 😡 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy - We truly appreciate your feedback and apologize for any inconvenience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not match at allI do not like the color match at all. Way to light. Doesn't cover all the grey either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedMy color was supposed to be dark ash blond. I now have medium brown hair with a red undertone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
UnhappyThe color is nothing like my natural hair color or like the picture I sent. It’s about 3-4 shades darker. Also, the few gray hairs I do have were not covered by the dye and with my hair now being almost black they show up even more! Totally unhappy with this whole experience using this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Easy to use but didn't cover greysEasy to use and a lovely color. Disappointed with the results overall. I have dark hair with a few greys which sadly weren't covered by the color. Tried two goes with the root cover sets but still no good. When I raised my problem the instructions were changed to leave the product on longer but this made no difference. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sally! We are so sorry to hear that your greys weren't covered. Please check your emails, we just got back to you to help you further. |
Not satisfied 😢Didn’t cover my gray hair that mean the devotement has to be 40 the 20 don’t work 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ExpiredI didn’t use this until May so I guess it expired cause none of my hair was colored it’s still gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |