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Custom Color Set
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66,689 Verified Client Reviews |
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Wanted same color as first one I receivedWasn’t right color for my hair as didn’t last 2 washes and made my roots look ginger and awful. My very first order I put in that color was amazing I did put a note on to say that I wanted same color as my first one but never got it 😭 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Debbie! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not colour requestedI requested to go lighter for summer but no change to colour that arrived. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Amanda! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
HOT roots, and not in a good wayNever have I ever encountered a color that turned my hair orange until this.. if you’re covering grey BEWARE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair turned out brown instead of blonde...it was a disasterMy hair turned out brown instead of blonde...a real disaster 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Marian! We are so sorry to hear that your color turned out different from expected. Please check your emails, we have contacted you to help you further. |
Order wrongI'm considering ordering my monthly hair dye from elsewhere. My intentions were to be receiving a bright vibrant Red. I've been lightening my hair for a couple months now from black. So now its mostly grey. So that when this order got to me, I could dye it Red. I went to the color change tab, wrote specifically what I wanted. I just got an email stating that my (light brown/copper) 'color change' had been shipped yesterday? Umm, what happened to shipping what I WANTED? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - Thanks for reaching out! We're so sorry to hear the color we are sending you is not what you are wanting. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not medium blondeI got medium blonde and put it on my light blonde bleached hair and it made my hair brown! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMicaela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Need to cancelI can't seem to cancel. Please, Just retired. I am broke 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for reaching out! There are a lot of options for you with eSalon. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Turned orangeFollowed all instructions and hair ended up turning orange so I ended up buying a cool toner to fix it. Very dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
RootsDid not cover all my roots still shows my grays and my roots look ashy green.. going to a family reunion next weekend with green hair really disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Bit too darkThe first order seemed to be much lighter. I didn’t actually use the second order as I was just trying the service out. I used the 3rd order and it is much darker than the original. I have naturally red hair, more towards the auburn copper side and now my hair is brunette, no red at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Katherine! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |