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Custom Color Set
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66,689 Verified Client Reviews |
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Color is so flatThe color has no depth. it is the most boring brown i have ever seen. Before I could even stop it, another order had already shipped so now i owe shipping. Not very happy. I could have bought this from the store with better results. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t lastI’ve been using this product for several years. The past two shipments have not lasted at all. Has the formula changed? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarcy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hair colorThe hair color was ok however my hair picked up the blue in the color and ran with it. The roots, which were a dark blonde before coloring, remained the dark blonde with now a bit of red. So the problem wasn’t so much with the color as it was my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
To darkThe color is to dark, need to change to a lighter color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Slightly dark!The first time was to light because it did not cover my greys, this time around it was to dark. The recommendation was to leave it for 40 minutes instead of 20 minutes. Perhaps the next one I only do it for 20 minutes because it has already been tweaked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We're so sorry to hear that your color turned out darker than you were expecting! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Disappointed in color pay offI was very excited to try eSalon, but was disappointed in the results. The color I got was not what I expected and I made sure to follow the instructions very carefully. My hair also doesn't feel as silky after coloring as it has done with other at home coloring kits. I will not be repurchasing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarlie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
not a great color for the summeri asked for an adjustment on my color, i have done this before with good results but this color was way too dark, between this and the awful high lights - i was not impressed. i was going to my bf family for a baby shower, and this just looked terrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not so "custom"I have been coloring my hair for a long time. I know what color to use but thought I'd give eSalon a try. I ordered the color closest to what I currently use but was disappointed there weren't more choices. I got a message from my "colorist" who said the color I ordered was too dark to go in one step so she changed my order to Strawberry blonde when I'm currently medium auburn. I replied that I did NOT want strawberry blonde but they sent it anyway. My hairstylist says if I use this product it will make my hair pink. Tried to call but they don't answer. Not exactly my idea of "custom" coloring and satisfaction guaranteed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not a fanHonestly it just gave my brown hair a gloss treatment and I have greys still. It isn’t black violet at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Quality decreased dramaticallyLats 2 batches were really bad. This last one in particular. Extreme pigment, so much more than other times and literally zero coverage. I actually want a refund. My grays are still showing which never happened before. Using this for years. I thought last batch was a dud but no you must have changed something as the quality is simply shit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jasmina: We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |