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Custom Color Set
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66,689 Verified Client Reviews |
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No shine, blahIt has no shine, my hair looks like matte strings. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJappreet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
not what i wanted at allI'm very disappointed it is a great system but the color I wanted was not supplied and so it has left me sad and frustrated 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I was not completely satisfied with my color. The set was great.The custom color set was great. However, I would have liked a deeper and darker red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
UnevenI feel that although this is marketed as a custom colour, that isn't truly the case. When choosing the colour I added a picture of my current hair for reference which clearly showed that the bottom half of my hair was more vibrant than the top, but I feel that I was just sent a generic mix for my roots and ends based on my initial choice online rather than doctoring it according to how my hair is currently. I wanted the colour to appear uniform overall but I was given dark blonde/red/copper for my roots, and a red/copper mix only for my lengths. I was cynical before I even started as I felt that the red/copper mix on top of the already more vibrant hair would make the overall outcome unbalanced. Still I proceeded with trust but unfortunately I was right-the resulting colour came out much more vibrant on my lengths, resulting in an uneven overall appearance. A plus is that my hair feels soft and healthy even after colouring! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sandie! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
It was too redI ordered a cold tone; however, at the end the final colour had a strong red shadow, it took almost two weeks to get rid of it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Madina! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
Grey coverageI followed all of your instructions applied dye to Grey streaks first and made sure that it was well covered it looked great for 3 days then the Grey was back.I used color protection shampoo and rinse. The color should be bright and shiny but it's not. I'm vary unhappy and will not be reordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover graysI followed the directions exactly as instructed. The final results were disappointing as I can still see my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color was greatColor was beautiful when it first went on my hair but it’s been a few weeks and my permanent hair color is still washing out and coming off on my towels, it’s very much lighter than it originally was almost to the point it’s not really there too much anymore, maybe I did something wrong and if so that’s on me but I’m not too sure. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMakenzie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The Last Order I GotI have been happy until now. The color didn't take evenly or the color it was suppose to be. The top front of my hair is lighter than the rest also. Not happy at all ! And I did it the same as always. Possible to refund at all ? Debbie Curran-DeCaro 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was darker than what I wantedI love the packaging, it’s so cute and I really appreciate how personalized it was. However, the color is not the shade that I wanted, it’s much darker where as I wanted it much more light/blonde. Another error I noticed that I asked No ammonia since I have thin fine hair and did not want to damage my hair, however, when the box arrived, one bottle (roots) was No ammonia but the other bottle had ammonia. I also did not understand why roots color was semi permanent while the other one is permanent. However, the color is right, it’s the color that I wanted but the shade is different. The shampoo and conditioner are great btw! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |