|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
GreenI loved the packaging, the simple instructions, and the way it didn't smell bad.. however after it dried my hair has such a green tint to it I am going to have to re-do it to make it work!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChristie - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
warm brown instead of neutralI selected a color, but the colorist changed it so i went with their suggestion. Its much warmer than i typically like. not going to order again 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsZoe - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
THEY MAKE IT HARD TO CANCELWhile I am happy with the haircolor, I am NOT happy with the way they make it hard to cancel your subscription. Not sure I want to continue to purchase from a shady company like this. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Didn't cover grey rootsI left die on roots for the time I was told to and then covered the rest of my hair. The roots didn't take so now left with longer white roots to cover next time but will leave on for longer and use more product on roots. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Katherine! We are sorry to hear that your greys weren't fully covered. Please check your emails, we just got back to you to help you further. |
It came out much darker than expectedBy itself I'm sure it's a great color, however the color I picked was a couple tones lighter online (and than my current hair color) but it actually turned my hair much darker. It seemed that the tones are much darker than labeled. The label said this is in the medium brown range but it turned my hair more dark brown and not what I was expecting. I will say that the quality did seem better than the normal box hair dyes from the store. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHI Leslie! We are sorry to hear that your color came out darker than expected. Please check your emails, we just got back to you to help you further. |
If this is light brown Im colour blindAfter the last dye which was meant to be mid ash brown came out black, I was advised this time the formula had been adjusted to light ash brown. Still very very dark! Really disappointing 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Alice! We are sorry to hear that your color came out darker than expected. Please check your emails, we just got back to you to help you further. |
I dont like itI dont like it 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaricel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible experience!Close my account! Close my account! Close my account! Close my account! Close my account! Close my account! Close my account! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Unhappy with productWanted dark blonde with highlights and got dark blonde for roots only 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSmiley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
HorribleI have contacted E Salon 3 times, once the day I colored, again about a week later and then again with the “tell us” email. No response from anyone. The color did not do anything for grey coverage which was my biggest issue, it ended up being much lighter than it should have been and looks horrible. Much lighter than the color showed. It looks worse now than it did with grown out greys. It feels so damaged at this point and it did not feel this way before this color or after any other coloring I have done in the past which was at least a year before this coloring. Completely unsatisfied and just wanted them to remake a better color with the grey coverage it should have but nobody has responded or even bothered to email back to me reaching out 3 times since coloring. I love the ease of Esalon, the set up is great, but they missed the mark seriously this time and I would like it fixed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |