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Custom Color Set
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66,689 Verified Client Reviews |
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It wasn't the color I was thinking of.My roots turned light blond and my hair turned brown? Am I thinking of wrong color?. I really hate it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Cancel subscriptionDid not work well!!!! Please cancel subscription!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Why is my hair dark pink 😭I ordered this months ago but I had the exact same hair colour as my original photos. I followed the instructions but when I was mixing it it looked more on the pink side. I assumed it was just not oxidised or something and trusted the process. I ended up with dark pink hair and lighter pink at ends (I assume the ends are because my hairs more dead there). Ended up in tears and had to run to Asda to get dark red dye in hopes that would help. I was aiming for a copper/auburn with my original purchase (which the shampoo appears to be) and now I don’t know how I could possibly fix it. Does it run out of date or something? I can’t see dates written on the boxes 😢 help please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jay! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Expecting to last longerThe color was and still is in some places gorgeous! Unfortunately, the initial color only lasted maybe 4 weeks instead of the close to 8 it said it would. My gray/white did not cover as I had hoped. Followed the directions fully, unfortunately it just did not stay.☹️. However, my curly hair is curlier than ever and I am loving that!!!😄 I am not sure if all this happened because menopause has decided to make an appearance or the coloring just didn’t work🤷🏻♀️. I have another box and will be trying to color again. Hopefully the results will be different🤞🏼. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsButtercup - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Still notStill not rich enough and faded very quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarci - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour faded arter 2.nd washThis was a terrible colour! After the second wash, my roots are almost back to original colour and my ends are totally dull and shineless. So disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin L. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. We want to work with you to find a resolution and have your hair looking is very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too expensiveThe product is fine but not $35 fine. Will be canceling this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re truly sorry that our pricing did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not really the colour I wantedLovely product just not thr colour I was expecting maybe my fault. I've found it's also lightened really quickly but my hair felt lovely after. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lisa: We are sorry to hear that the color wasn't as expected. Please check your emails, we just got back to you to help you further. |
Didn’t work I’m afraidI had 3 requirements, none was fulfilled. I’ve asked for nothing close to black, because I hate black hair. Also asked for nothing reddish/copper in my colour, and to cover the greys. I got a reddish black, way too dark than my hair colour, nothing ashy/cold, as I have requested, and didn’t cover my greys. Absolutely disappointed. The only thing that I really liked about your products, it was the shampoo. But I wasn’t looking for a good shampoo. Not interested to buy this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Madalina; We are sorry to hear that your color wasn't as expected. Please check your emails, we just got back to you to help you further. |
It arrived was it’s only positive.When mixing the dye it became hot then foaming. It ruined a living room chair since I couldn’t react quickly enough to the chemicals. It’s nice to have the extras but the dye is a nightmare! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We truly appreciate your feedback. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |