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Custom Color Set
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66,689 Verified Client Reviews |
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Uneven colourI am very disappointed with the result. While the root color was clearly modified to my request (darker, less copper) and turned out really beautiful, the colour for the length is practically the same as before and now I have two different colors on my head. It's giving me a heavy "outgrown roots" kind of look and I don't like it at all. I don't understand why the colour for the length is such a different shade from the roots and why this wasn't adjusted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Renée! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
WasteAlthough I love the color, I’d rather go gray and lose all the waste that comes in the box. I don’t order as often as I used to because I can buy just the color in local salon here, without all the extra “stuff” that goes to waste. An option for JUST the color would be wonderful. When I called about this, I was told to donate the extras to a homeless shelter. Think about that for a minute. Also, gray coverage is difficult. Color is beautiful, but fades within the week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color came out red -I don't know what happened to this company - it used to be right on but the last order was too red, they graciously made another suggestion and I had the same problem. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBillie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not enough colorInformed you that there was not enough color for my hair thickness, and was sent an email that a free additional set would be sent that I never received. Jut got another shipment with the same amount. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Just like every other store bought color, just more expensiveI specifically asked my "color specialist" for a medium brown that did not turn reddish brown after a couple of weeks. Sure enough, I spent twice as much on this scam and the exact same thing happened. Unfortunately, I forgot to cancel (the same scam everyone uses, "try it for $10!" but that mistake is on me). Turns out that there is a way to prevent this, a real colorist did my hair and, for the first time ever it didn't turn red. Apparently, anyone who has ever taken a color class knows how to do this. This product is garbage, it faded faster than even the store brands that I have purchased over the years for less money and they must have poured the same boring medium brown formula into the bottle marked "custom designed just for you!!!!!" Don't waste your money. Go to a real colorist who will then tell you exactly how to mix your color at home -- mine did, but I go back to her because unlike this ridiculous company, I trust her to take my concerns seriously. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI've very disappointed in this company. I paid high price in the end only receiving start up kit. Never my rest ongoing. So I called speak to someone an I was told they sent out the product an this. Was there last time they will be sending out free stuff to me. And I said man that's not what I'm expecting I want to be getting what I paid for. And as it stands still the second time around nothing has come to me except for one round of the product that I paid for way more. Very disappointed nervous to even try what they sent me because now I'm not going to have anything to do with the company that's going to accuse me of trying to get free product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't work for meI have ginger roots and meh hair on rest. Gonna have to sort it out some how. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nicola! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
I am not happy with the coverage of gray with my hair care product from you. ThI wish to cancel my hair color products from you. Please not ship May next shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Again not the right color...Sent pictures for the color I wanted.....not even close and the 2 bottle don't even match up well.....kinda pissed.....again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
A lot darker than I thoughtI was so excited to receive my colour box last night, so of course I had no patience and did my hair last night. However, I was in shock after washing my hair because it is a lot darker than in the pictures its like a dark brown not a medium brown with golden bits. So a little disappointed. But other than that it arrived quickly, and it does exactly what it says so I will definitely being getting my hair colour from here again but not this colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Samantha! We are sorry to hear that the color was darker than expected. Please check your emails, we just got back to you to help you further. |