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Custom Color Set
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66,689 Verified Client Reviews |
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Not enough dye for long thick hair, root color wasn’t dark enoughMy roots are quite a bit lighter then the rest of my hair and I don’t need a full bottle for my roots but could have used a bottle and half to two bottles for the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Horrible.Barely covered my grays, left my hair course and an ugly brassy color. It’s supposed to be an ash color. Formula just feels cheap. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way too darkI don't dislike the color, but I thought I'd ordered dk blonde. Now it's saying I ordered lt brown. So it's dark and showing red highlights, ohhhh, noooo! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way too lightI wanted to cover my grays not a makeover :0 The color was waayyy too light for me and I had to do color oopsie to undo 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ErrorSadly, I goofed on this formulation. I do not like it at all! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ade! We are so sorry to hear that you are not happy with your formulation. Please check your emails, we just got back to you to help you further. |
WORST COLOR EVER!!!I ordered a color that would work with my hair. They chose to send “my stylists choice” for me instead! It was an utter, total disaster! Went to Walmart with a hat on head to purchase a product called “oops” e-salon OPPS not mine! Thanks again- looks worse than before I started. Don’t understand why they even ask you what color you’d like if they’re just gonna grab some color they’re not selling from shelf!!! Don’t make the mistake! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CANCELDONT LIKE YOUR PRODUCT AND STILL SENDING IT TO ME WITHOUT MY AUTHORIZATION!!!!!!!!!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A bit orangeI tried two times the same colour as I said maybe I didn’t applied it right on the first time. But now I need to get a fix, as it’s not the right shade, it’s to brownish orange 🍊…. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Alina! We are sorry to hear that your color wasn't right. Please check your emails, we just got back to you to help you further. |
My hair is falling outMy hair does not seem to tolerate this well. It comes out in huge clumps during the coloring process and I am dealing with thinning and tremendous shedding. The color is fine but my hair is not agreeing with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
I want a,refundI don't like the way this product makes my hair feel and it isn't as advertised. I need a refund. Please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |