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Custom Color Set
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66,689 Verified Client Reviews |
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Wrong colourI've ordered mahogany copper turned out jet black on my hair - had medium brown 🟤 previously!!! Not happy at all Have to stripp colour off now this shade doesn't suit me 😑 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Leyli! We are so sorry to hear that your hair color has turned out different from expected. Please check your emails, we just to got back to you to help you further. |
Grey hair not covered properlyI’m happy with the colour but some of my grey hair became visible within 1 week of dying it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHana N. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Light beige blondeThis was my sexy colour so paid more attention on the roots. It’s not come out the same colour. My roots are ginger. I’ll not be ordering any more 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWilson thomason J. - Thank you for your feedback. We are so sorry that your hair colour didn't meet your expectations, and we really want to make things right. We will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray rootsWell i really excited about this color hoping it was cover my roots where i would not have to go darker. I liked how it didn't leave a tint around my edges and was too dark on my hair as using a darker brown color from my salon. Would love to try again but the color takes also too long to be delivered. Thanks Jennifer R 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Roots are orangeFollowed the directions to t and my roots are BRIGHT ORANGE. Absolutely disappointed is an understatement 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Chelsea! We are sorry to hear that your roots are bright orange. Please check your emails, we just got back to you to help you further. |
2nd timeI think this is my fault. My colour looks very ginger now. I don’t like it I’m afraid 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Liegh! We are sorry to hear that your hair looks ginger. Please check your emails, we just got back to you to help you further. |
Feels very chemical with dried and damaged hairThe smell of chemicals persisted even after another shampoo wash. My hair looks dry and dull. I wish they were using more natural ingredients. My scalp developed dryness and a mild dandruff. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Katarzyna! We apologize for any inconvenience with your hair dye. Please check your emails, we just got back to you to help you further. |
Maybe next timeDon't like how dry my hair felt and afraid to try a stronger color bcuz it left my hair very very dry and did not cover my grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too Bright and not at all a nice colourI was expecting a Dark Brown with a Mahogany undertone - Images provided of existing colour to aid as requested with the explanation/request. I used following the instructions provided, but the end result was a harsh and bright red that didn't suit me or look appealing (having been red before this was simply not a nice red). I've had no issue with colour previously from here, was always very happy with the results. Maybe someone miscalculated or formulated on this occasion, as looking more in-depth at the formulation details online it mentions lighter...not at all what I asked about, as I'm naturally on the darker side with my hair and wanted to stay closer to that. I did immediately contact to query and raise the issue, no response as of yet which is disappointing. This has greatly damaged my opinion and trust in the process and product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Talitha! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Too orangeNot seems natural 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Victoria! We are sorry to hear that your color was too orange. Please check your emails, we just got back to you to help you further. |