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Custom Color Set
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66,689 Verified Client Reviews |
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Grey just does not disappearHi. This is my second order and it just does not cover any of my gray at all. I do have stubborn grey, but reformulation did not work either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
not happyThis hair color was not easy to get off my skin, it took me about 30 minutes to rinse it all out of my hair and didn't even last a whole month. I am cancelling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Asked for a lighter red color, I got a brown with a touch of red hue.I asked for a lighter red color, because the red I was being sent was too dark. What I got was brown with a slight hint of red. From birth I’ve always been a strawberry blonde, not brown. Ugh. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does NOT cover my grays!I tried them once and the formula (dark brown) didn’t cover my grays, which happen to frame my face. I told them and they changed the formula so that I’d get better gray coverage. This time didn’t work any better. Now I look like I have 3 different colors of hair - dark brown, gray, and orange (from where some of the grays held onto a slight shade of brown, making them appear orange). I would add a picture if that were an option. I gave 2 stars bc the kit itself is nice, but their color just doesn’t work on my hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color wasn't rightRead so many good reviews about Esalon, and decided after a long time I'd give them a try. I did love everything I got and instructions were easy to understand. Only thing the color wasn't exactly what I hoped to be. I did ask for a color change so will see. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNelly - We truly appreciate your feedback and we are sorry to here that the color did not turn out as expected! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I don’t like the product, it is not the quality I was looking for.I want to cancel the subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackeline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I'd give zero stars if I couldI finally got a chance to use the dye kit and was not at all happy with it. I have long thick hair and the shampoo/conditioner was not enough for my hair. Once I washed it and let it air dry, there was barely any difference in the color compared to my current hair...ZERO grey coverage. Waste of money! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
3 months / boxes in and colour still incorrectI wanted to love esalon. I usually colour my roots with a level 4 box dye mixed with a tiny bit of level 3 to cover the greys and I was tired of having to mix it myself every month. I included lots of pictures and information with my order but the colour (labelled “dark brown”) arrived about 4 shades too light and it looked truly terrible. I had to pay hairdresser to fix it. I explained it was too light and hoped the second box would be better. It was better but still too light. Third box, still too light. My colour is supposedly “darkest brown with ash” but it looks like a medium brown with golden reflections and will only get warmer and lighter as it fades! Like I said, I want to love esalon. I love the idea. But the execution is extremely frustrating and expensive! If the formula is wrong are you expected to walk around with stripy roots or request a free box until they get it right? The customer service are great and I’m sure the colourists are too but the formula itself just seems so light and fast fading compared to all other “professional” hair colour. I’m sure once you get the colour correct the service is great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Katie! We are truly sorry to hear that your color is still not right. Your colorist will carefully review your feedback and formula to provide a solution. Please check your emails, we just got back to you to help you further. |
Hair is falling out. Cancel ALL ORDERS as I will to use e salon product again.CANCEL SUBSCRIPTION IMMEDIATELY. MY HAIR IS FALLING OUT!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary Ann - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Poor Grey CoverageI’ve been emailing company for help with adjustment to my hair color because formula is just not covering greys. This last shipment was the worst. I’m following all the directions, but after the first wash, my face is outlined with greys. It is so obvious 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVasthi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |