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Custom Color Set
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66,689 Verified Client Reviews |
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This productI found #1 They did not mix me the right color. It is about 5 shades darker then I use. I have also see no difference in this product compared to one you buy at the drug store. You just pay 3 times more to get the same results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots do not match rest of my hair!Loved the personalised box I received - everything I needed in the kit ready to go. Instructions were straight forward and easy to follow. I received a colour for my roots and a separate colour for my ends. I must admit - dying my own hair was a lot harder than I appreciated. Doing the front sections of my hair were managable; but doing the back sections were really difficult - so took me longer than maybe it is supposed to just for the roots. I followed all the instructions but my roots have come out a lot lighter than the rest of my hair. So while I can say that the service, delivery and overall product is fantastic - the colour was not 100% right for me unfortunately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie L. - Thank you so much for taking the time to share your feedback with us! We are truly sorry to hear that your hair colour didn't come out as expected. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
did not like the colorI did not like the color it was to dark and ask to have a different color sent. After several emails I just ask them to stop and not send anything else. I understood the shade below the one I had originally received would not lighten my hair but it would be something I could use later on once this shade had lighten. Instead of sending me what I ask for the person just kept telling me what I already knew. Easier to go somewhere else. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCJ - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Revisions ignoredI added instructions to send me a lighter version but you all sent the same color. Please fix this before sending me more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Botched Hair ColorI am very disappointed in the results I received with Esalon custom color. I decided to try ESalon based on the recommendation of a friend. I moved states and was looking for a more budget friendly color option as I only needed a root touch up. I provided several recent pictures as well as my previous stylists notes on how to mix my color. The color provided was far too light and red and my roots were very noticeably a different color. They sent a new color at no charge which I appreciated but I still have noticeable color bands after applying it. Any person with real coloring experience would know that the root color would need to be corrected in order to even out my entire head of hair - applying color over color is going to give you inconsistent results. I am now having to spend a pretty penny to have it corrected. I would have had better results picking my own color from CVS or Sally's. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't cover silver hairThe first color pack I received did not cover my silver and gray hair , so you sent me a revised color pack and that didn't cover my silver and gray hair either , I would really appreciate a refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoseMarie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not right for my hairI have had my eye on eSalon for so Long and finally decided to try it. I really hate saying this but for me, it just didn't work out well. I was so careful to follow the directions to the T and the night I did color my hair the color was very pretty, unfortunately, after that it only lasted maybe 2 weeks. I am careful with what I use and/or put in my hair because I have curley/wavey. dry. turning grey hair and it can be a pain but this color just didn't want to stay and basically washed right out. Again, I am really sad about it. I've noticed that I have another shipment coming (?) **eSalon CS** how do I cancel all shipments?? Thank you so much 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberlee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Dried out my hair and color faded quicklyI normally use Loreal Preference, which I found to produce far superior results compared to esalon. I wanted to like this but it was a disappointment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray hairWhen I dyed my hair, the gray came thru in just a week, not good, I emailed them when it happened and I'm still waiting for another formula free of charge that I was told they were sending me and didnt.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Don't order if you want black dyeI gave this a fair shot, tried to adjust my order 3 times. I asked for black. All 3 adjustments couldn't get to black, so I spent 3 months with brown or visibly grey roots. Customer service was very friendly, but ultimately unable to make BLACK hair dye. I don't at all understand why it was so difficult. They say satisfaction guaranteed, but that wasn't the case at all. I was so, so disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |