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Custom Color Set
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66,689 Verified Client Reviews |
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Did not cover my greys.Did not cover greys at the root. I waited the 35 minutes as instructed. Going back to L’Oréal. Cheaper and as good a job. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not a FANMy hair color came out the EXACT color I already had. No "golden" in that bottle !!! Going back to Age Beautiful. At least there is some golden in their light golden blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation did not have enough golden than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Almost no copperI tried this on light blonde hair and there is barely any copper/strawberry. Very unnoticeable and disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
First timeFirst time ordering , did not come out as described , Even though I had light hair . It also did not take as much on my matching extensions, so t recommend for mixed hairs 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMalika - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorI loved my color and it was very easy to use however the color didn’t last and didn’t cover the gray very well 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color wrong way too dark.I have been getting product for many years however this time it was not my original formula. The color was so dark very disappointed 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Not what I expectedI was expecting Madison reed and received e salon, I should’ve been told that because I tried e salon before and didn’t care for it, it smelled and my hair turned out very dark when it was supposed to be light brown. I will not buy from this company again 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDorothy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Really gingerI'm not sure why this has come out so ginger, but it's not the right shade at all, very brassy especially at the roots. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Felicia! We are sorry to hear that it's not the right shade for you. Please check your email, we just got back to you to help you further. |
badlythe color sent was 100% different from the color I specified. After dyeing, my hair lost its quality. This company continues to send me hair dye, withdraw money from my card even though I have called twice and refuse to use these dyes. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMash - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Still waitingNot really your fault but royal mail still haven't delivered it. Bloody nightmare trying to collect as well. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Zeldra! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |