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Custom Color Set
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66,689 Verified Client Reviews |
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too lightcolor was too light and didn't cover well the grays, need it to be abit more darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeysel - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color is lightThe color came out lighter than what I wanted. It didn't have the ability to cover the totally grey hair I now have. Hopefully you can help me get a better color for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGeri - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting and it didn't cover your grays. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
RootsMy first time trying e salon color, it came out fine. The 2nd time doing my roots, it came out too light, the roots look light brown and not good gray coverage. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsStella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color is cherry redThe color is awful. I’m so upset. I have a party to go to and I look ridiculou 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I followed instructions to a TWhy did I spend all this time coloring my hair and not one gray was covered! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I don’t knowIt goes to light at the roots . Very blonde notes& my hair is thin. Perphaps ash is wrong? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Severe reactionI had a severe reaction with your product. Ended up in A&E in the hospital because of swelling itching and rashes on my body. I was given steroids for 2 weeks. It was horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Zunaira! We are so sorry to hear that you had a severe reaction that could have been caused by our hair dye. Please check your emails, we just got back to you to help you further. |
CanceledCanceled, yet still received 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Customer ServiceMy order hasn't arrived this time. Shipped 2 weeks ago. I can't get through to customer service. It won't allow me to submit my query online -keeps saying there's an error. (When my product arrived previously I was happy with it). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Mag! We are so sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Great product, non existent customer careEverything is great until there is any issue you would need customer care team for. My order went missing and I already tried to contact them since last week and not even one reply. Very frustrating, colour is great but I’m thinking about cancelling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Monika! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |