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Custom Color Set
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66,689 Verified Client Reviews |
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Colour so dark and patchyColour is so much darker than expected for a medium brown, would definitely be classed as dark brown. Also came out very patchy, even though I followed every step. Hair is ruined 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Chloe! We are so sorry to hear that your color is darker than expected. Please check your emails, we just got back to you to help you further. |
ProductI was not satisfied with this product at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Meghen! We are sorry to hear that the color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Didn't like the colorThe color was not what I expected. And he's not Ash at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Alona! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Fades fastThis color looks ok at first, if a little pink, but within two weeks it washed out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeg - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Beautiful colour but not for greysWent first dyed the colour is beautiful. No matter what I do the colour doesn’t last on greys though. It o oh takes two washes for them to appear again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sophie! We are sorry to hear that your color doesn't last. Please check your emails, we just got back to you to help you further. |
ResultsMy color was wrong this time. I put pictures on here for you guys to look at it. My root color was bright red and my ends refresher turned out blonde with no red. I am not happy with it this time. I had to pay my hairdresser 90.00 to fix this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My roots didn’t match my endsLoved the colour for my roots but my end( majority of my long hair) is a completely different colour sadly. It’s BRIGHT red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals. We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. |
Not quite what I neededThe product was easy enough to use and the instructions were clear. This was a kit made for root touchups on dark blonde hair. Either I did not order a light enough shade, or I did not leave it on long enough. My roots have an orange-y look to them. Definitely not what I wanted. I will be reaching out for help and hopefully their customer service can help me fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Couldn’t open! Seriously!The bottle of color was sealed unevenly in a way that made it impossible to open. I even had my husband, and 23 yr old son try. My husband ended up drilling a hole in the side so I could squeeze out the content into a bowl to use. Color was nice, but didn’t last more than 3 weeks. Also, I only received 3 gloves, instead of 4! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We truly apologize that the color bottle could not be opened. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Wrong colourI asked for a dark brown copper red. But my hair has turned out a purple/red brown. Not satisfied at all and extremely let down. Do not recommend at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kassie! We are so sorry to hear that your color has turned out different from what you expected. Please check your emails, we just got back to you to help you further. |