|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Fades fastThis color looks ok at first, if a little pink, but within two weeks it washed out 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMeg - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Beautiful colour but not for greysWent first dyed the colour is beautiful. No matter what I do the colour doesn’t last on greys though. It o oh takes two washes for them to appear again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Sophie! We are sorry to hear that your color doesn't last. Please check your emails, we just got back to you to help you further. |
ResultsMy color was wrong this time. I put pictures on here for you guys to look at it. My root color was bright red and my ends refresher turned out blonde with no red. I am not happy with it this time. I had to pay my hairdresser 90.00 to fix this. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDebra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My roots didn’t match my endsLoved the colour for my roots but my end( majority of my long hair) is a completely different colour sadly. It’s BRIGHT red. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsOlivia - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals. We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. |
Not quite what I neededThe product was easy enough to use and the instructions were clear. This was a kit made for root touchups on dark blonde hair. Either I did not order a light enough shade, or I did not leave it on long enough. My roots have an orange-y look to them. Definitely not what I wanted. I will be reaching out for help and hopefully their customer service can help me fix it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEmma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Couldn’t open! Seriously!The bottle of color was sealed unevenly in a way that made it impossible to open. I even had my husband, and 23 yr old son try. My husband ended up drilling a hole in the side so I could squeeze out the content into a bowl to use. Color was nice, but didn’t last more than 3 weeks. Also, I only received 3 gloves, instead of 4! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJackie - We truly apologize that the color bottle could not be opened. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Wrong colourI asked for a dark brown copper red. But my hair has turned out a purple/red brown. Not satisfied at all and extremely let down. Do not recommend at all. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Kassie! We are so sorry to hear that your color has turned out different from what you expected. Please check your emails, we just got back to you to help you further. |
Color is Nice But Poor Gray CoverageI really like the color but have to use another product to cover gray roots. Trying to figure out how to cancel on the auto-ship is next to impossible on the site. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHeather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Worse mistake ever, didn’t meet my expectationThe color us ugly, i send you my picture and this is light dark brown, that is why i stop buying color with you, 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEvelyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour was perfectThe colour was absolutely perfect I loved the personalization it had! The one thing im not to happy about is that I’ve only had it in over a week and I’ve washed it 3 times and it’s almost completely out of my hair! I was hoping it would have lasted 24 washes like it said because I loved the way it came out. Just disappointed with how long it is actually lasting in my hair because I am so obsessed with the product it’s self! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHolly - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |