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Custom Color Set
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66,655 Verified Client Reviews |
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Did not color my hair at allDid not accomplish change in my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsYulieth - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Great color so richThis hair color is so rich and shiny I LOVE IT! The only problem is it won’t cover my grays. This is my second try and I followed the instructions very closely. I am so dissapointed! I really like this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Never got my order…Never got my order or an answer to the several support messages I sent so I can only rate it badly… 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Maria! We are sorry to hear that you haven't received notifications from our team. Please check your emails, we just got back to you to hep you further. |
Stayed orangeColor was easy and I am sure good but my hair roots stayed orange sadly so didn't work 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWilliam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Works good grey coverage neededworks good. Just needs a little more gray coverage. The color came out great though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJillian - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
E salonI was so excited when I ordered this! However it was the worst hair dye I've ever used! So I give them 1 star 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Shampoo & conditioner old?Usually the shampoo & conditioner smell amazing. Not so with my last purchase. It smelled terrible. I hope this is an exception. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaryrose - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Colour so dark and patchyColour is so much darker than expected for a medium brown, would definitely be classed as dark brown. Also came out very patchy, even though I followed every step. Hair is ruined 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Chloe! We are so sorry to hear that your color is darker than expected. Please check your emails, we just got back to you to help you further. |
ProductI was not satisfied with this product at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Meghen! We are sorry to hear that the color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Didn't like the colorThe color was not what I expected. And he's not Ash at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Alona! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |