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Custom Color Set
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66,655 Verified Client Reviews |
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Color faded quicklyI gave a 3 star because I loved the color, but the color faded very quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
color not what expectedYour look at strawberry blonde and mine are too different hair is too red I don't want to receive any thing else from e-salon. Tried to edit my account could not change anything 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorI ordered a chocolate brown but after following the directions it turned out pitch black which was not the goal at all. It was suppose to be Demi-permanent as well but after three washes with a clarifying shampoo it hasn’t washed out at all… not sure if mine got mixed up with someone else’s. I will say the coloring process overall was easy, dye had minimal smell and hair was left super soft after. Had the color been correct it would be perfect. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrancesca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DislikeI have used many named brand colors but experience with waalon was worst after keeping color for more than 30 mins and getting it applied by a professional so that I get full coverage I didn’t get even 50% coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDivya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
This is not the same colorThis is not the same color I received last time even though it says the same. The freshly covered hair is reddish brown! I am very disappointed as I am suppose to have photos taken soon. Last hair color was perfect, medium with pearl but this one is not the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ZERO CHANGE IN COLORThere was no change at all in the color of my hair. I followed all instructions to the minute & after finishing, there was no sign that I had just spent an hour coloring my hair. Total waste of time & money. Do not recommend!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pretty goodBetter than boxed color. Not as good as color from a salon. A good in between choice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMolly - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Extreme Hair LossI’ve colored my hair all my life, but the last couple years only had highlights done twice and used a toner. I have never experienced hair loss like this immediately after coloring my hair. It’s devastating!!! Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSoozy - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not impressedThe color was a lot darker and less vibrant than what I chose and was looking for. It made my hair super dry ( way more than the otc color I typically use. ) I ran out of the end color and had to run the root color way lower than my root line and I still ran out of color. I ended up adding a little water to my head to stretch it out some. It was close. I know I have a lot more hair than most people, it usually takes my three boxes of otc dye to cover my head. But unfortunately with this I had no backup. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t get a good coverageI got my husband to help me cover all my roots. Unfortunately the coverage on my front greys didn’t occur very well & the coverage I did get didn’t last long. A disappointing result on this occasion. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Shazia! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just contacted you to help you further. |