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Custom Color Set
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66,655 Verified Client Reviews |
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It didn’t work color won’t take on my hairNot to mention when you try to cancel it they will keep charging your card and completely ignore you no matter how many times you reach out. Then it says then sent it every month I got it every other month. My auto ship says it’s off BUT CLEARLY IM STILL BEING CHARGED no one has helped me the several times I have reached out so I guess now I’m going to have to inconvenience myself more by canceling my debit card so they don’t have the number to charge this is a joke 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
No colorIt didn’t change the color of my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Where's the personal touch?So apparently a colorist made up my color however there is no contacting this person so I can relay the pros and cons. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSofia - Thank you for reaching out! We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to hearing your feedback. Keep an eye on your inbox for more details. |
more golden/red than blondeThe color went on well and covered well. The issue was with the actual color. If this was to be blonde, it was not. My hair ended up with definite golden/more red tones. Won't plan on purchasing again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
They don't listen or follow your request.the color I received was too dark.I should ask for a refund. I briefly put a nite that I don't want too dark due to my grey hair but they still give me a very dark color. NOt worth it for the amount I paid. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not good as once wasI have used this for a bit now and the last couple of times I've received it and used it, within about 2 to 3 weeks it would fade. Not as good quality as it used to be. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarlene - We’re sorry to hear that your hair color faded faster than you expected. We would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Defective Color BottlePlease send asap a bottle of coloring and the solution. The color bottle would not open, so my husband punched a hole in the top to get the color out, but it would not pour into the solution bottle well. I took a picture of the bottle to show you if needed. I still love this product! Just a manufacture bottle top issue. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We're truly sorry to hear that the color bottle could not be opened. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Not as happy as last time.This time my color wasn't as bright, and didn't last as long. Kinda disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Weirdest hair productI was excited to try esalon after seeing so many wonderful reviews, but sadly I was left disappointed and annoyed. When the parcel arrived it was beautifully packaged, the gloves ripped on me and this obviously caused problems, then as I have extremely thick and long hair there wasn’t enough shampoo and conditioner included. Since I had explained this when filling out all the hair questions I was disappointed. The dying process was simple and easy but the brush provided was cheap and nasty and the bristles were too hard on my head so I ended up using my own. Then when it came to finishing off I rinsed my hair as advised and towel dried it as much as I could but then I could not for the life of me get a brush though my hair, so drying and styling took a couple of hours. I was happy with the colour, but over a few days my hair was extremely difficult to unknot and style, my hair felt dried and my ends were really bad that I had to goto a hairdressers to have a minimum of five inches cut off because the dye had absolutely killed my ends! The products are strong smelling and not easy to remove from skin even with a stain remover cloth included and barrier protection! Overall I won’t be ordering from e salon again, really really disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lily! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not Impressed...Mahogany is a reddish-brown color. Generally, a blend of red, brown, and amber. I am aware many shades can be formulated, but this was not even close! The product went on easily. As it developed, it looked very dark, however, when finished, I could not see any red. In addition, it barely covered my gray roots, and yes, I did follow the directions explicitly. Since I just used the product, I have not had the opportunity to use the additional products that I purchased. I will return at a later date to give an additional review. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |