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Custom Color Set
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66,655 Verified Client Reviews |
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The worst everThe last order received in June 2023 was the worst color kit I have ever had. I just got around to using it this past weekend and though I stated in my order that I needed something to color, stubborn gray, I was greatly disappointed to see that it did not even color the gray that I had around my temple. I have purchased this product a few times to have on hand when I need a touchup between salon services. In the past I have been pleased for the most part, at least for 2 to 3 weeks I could cover the gray along my front hairline. This time, I was so disappointed to find that after all the time I took to make sure the area is covered properly. I rinse my hair to find the gray still there. I don’t know what happened, but I’m not sure I will be ordering again as this was a huge disappointment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
nothing changed, my hair color is still the sameHi I would like a refund - nothing changed on my hair and this was a waste of time - I've ordered Dominique's copper not brown! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi M.T! We are s sorry to hear that your color hasn't changed. Please check your emails, we just got back to you to help you further. |
Completely incorrect colourI was really excited to try this product as I read some good reviews and have been meaning to change my current dye to a less damaging one. The package itself was cute and everything’s nicely described and included, but whilst dying my hair I immediately noticed that the colour was a lot more pink than my desired copper tone, but I carried on dying it according to the instructions. Once washed out and blow dried - my hair is dark purple/red-ish colour. It’s much, much darker than I needed and a completely different colour than what I wanted. I’m very disappointed in the experience and very unhappy with my new hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Iveta! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Darker than expectedOrdered light ash blonde. Result is dark ash blonde. Followed instructions carefully. On the plus side, it covered grey hair, and left my hair in good condition. I honestly prefer John Frieda 9A. Much easier to use as it is a foam. Won't be buying esalon again, thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Caroline! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Please don’t use thisI want to preface this by saying that I’ve never left a bad review for a company or product before. So it breaks my heart to have to say this about an idea that I truly trusted. But, please, if you want your hair to go to the colour you outline in your initial choice, please just go to the hairdressers or use another dye. If you use E-Salon, you’ll end up with a colour three levels darker than you asked for, with no way to remove it. My story’s this, I had naturally warm, level 4-5 hair, that took me ages to lift from a dark brown colour. I came to E-Salon for a neutralising colour over this as I didn’t like the level of warmth I had. My partner helped me to dye my hair, and followed ALL of the instructions correctly, and despite this, my end result it that I now have black brown hair, which will take me years to lift back to my original colour without damage. So please, protect yourself and talk to an expert. I wish I had. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Faye! We are so sorry to hear that your hair color has turned out darker than expected. Please check your emails, we just got back to you to help you further. |
DeliveryI ordered and paid for product November 2023. I received an email yesterday saying it was shipped. I'm quite sure I paid for express shipping. This will be my last order from your company 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re truly sorry that our service did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and service each and every day. We have reached out to you via email to discuss this matter further, please keep an eye on your inbox for more details. |
HaircolorMy hair turned pink 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not impressedThis was no where near the same colour I selected and it also was way harder on my hair then selecting a colour off the self 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not work..After following the directions. I put my hair in a style for a 3 days. And I took the ponytail out I noticed that the roots of my hair were a light brown and still very lightly grades The color did not take. It's not happy with the results I am not 100% satisfied not even 50%.smh.. hoping that the guarantee works.. The color has been in my hair for 3 days. I have uploaded photos of what it looks like now. Okay so I tried a second time to use this hair color. Unfortunately this does not work for my hair type or texture. It turned the roots of my grays into a bronze brown color. And my hair in the sunlight looks brown instead of black. I cannot use this product I will no longer have trust that it will help me. I do thank you for the opportunity for the second chance with the free hair color. I just need to find something that works for me. I followed instructions both times I may have even let the color sit a little longer the second time. But the moment it was washed out I could see that it had not completed the process again. Best of luck to you all. Zandra 2 of 2 people found this review helpful. Did you? |
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Not satisfied at allEven if I provided a “before photo” , my results are not what I expected to get . Is totally different from my desired colour and I followed all steps from the instructions very carefully. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Alina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |