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Custom Color Set
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66,655 Verified Client Reviews |
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Low qualityThis color never matched what I asked for. They changed it by colorist recommendation and it’s horrible. Doesn’t cover grays at all. Only lasts about a week. Really cheap! Don’t waste your money on this yet another marketing scam! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsYasaman - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrible !!!!Colored my hair twice and it did not cover my grey hair. The first time it was too light and the next time it was too dark. It looked like muddy brown. I have to go to my salon and have them bleach the color out of my hair. I will never do this again. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Beautiful ColorThe color is beautiful. I would recommend if you have gray hair around your face to do it first and then at the end do it again for some reason the color does not pick up there. I have used this kit a couple times and always do the crown first but both times the color did not stick. This set I just used was good, but the color container with the blue cap would not open no matter what I tried. I had to drill a hole in the top to get the color out. I feel like the cap should be removable for a due at home kit. Overall the kit is amazing and the color is beautiful, but the containers not always the easiest to use. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMeredith - We're truly sorry that you were having issues with our packaging. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Amazing product ridiculous shipping timeWriting this review as recommended with an email yet still not received items. However I have previously purchased from this brand and before the product was great. however I placed my order on the 7/12/23 and it is now 26/12/23 and is still in transit took them about 5-7 days to dispatch very unhappy. Although it is shipping internationally I placed another online order also internationally and it has made the same shipping progress in the past 3 days then this Esalon order has done in over 2 weeks. love your products but work harder in fulfilling orders faster cause that’s ridiculous. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Emma! We apologize for the inconvenient with our shipping time. Please check your emails, we just got back to you to help you further. |
Natural but LightThe color was very natural but did not completely cover grays. immediately the day after, grays were still visible. the color set was not toxic in fumes like others. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiliana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Would like to cancelBack in the summer of this year I talked to someone asking them to cancel my order because I was going to be out of the country and because the product I was receiving wouldn’t cover my white hair completely. The first order was really good, but I tried a couple more times and it just didn’t seem to work the same. I just returned and see that I continued to receive the product, which I would like to return and get my money back. Would you please let me know how do I do that? Thank you so much! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We're truly sorry that our Custom Hair Color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Poor gray coverageLove the kit and color. Followed directions but grays popped through after one wash. Will be canceling subscription. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
FadingWhen I colored my hair, it was soft. The next time I washed it, it was already fading. This hair color is not for me! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I am disappointed with the colourThe colour did not cover my grey hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Solenir! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
It never stuck on my roots and I did it twicePlease help me cancel my subscription I don’t want to receive this again 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShevon-Leigh - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |