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Custom Color Set
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66,655 Verified Client Reviews |
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Failed schedule deliveryI requested every 4 week renewal and I am still waiting for my order after 5 weeks. Extremely disappointed. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleMight just as well get a hair dye from Poundland from blond ash to red head not what I expected 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDonia - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate your feedback and look forward to helping you reach your desired color! |
Not coveringStill not covering my gray hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Soft blackDid not like final mixture, too light and did not give desired results after applying 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBlinzho - We’re truly sorry that our color did not meet your expectations. We'd love to craft a unique shade for you, designed to better suit your needs. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color drabToo dark it's ok I'm going to a professional colorist thanks for trying... I'm cancelling my orders with esalon thanks for trying I am not a happy customer... 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t cover grays.It didn’t cover gray hair. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLiliana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Super long delivery and additional costsI waited 15 working days for a delivery (3,5 weeks in total!) and I had to paid additional customs duty. I am not going to order anymore. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Dorota! We apologize for the inconvenience with your order. Please check your emails, we just got back to you to help you further. |
Did not cover grayDid not cover gray original color 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsIrma- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover my grayI left the product on x 30 mins. It turned my roots a brassie orange and did not cover the gray. I reached out via email x 3 and have not heard back from anyone. I am canceling my future orders. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you are working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love this idea, color, frustrated by lack of true customer srvHi, love the idea of your company so many pieces of the experience I enjoy. BUT I have asked as a goal since the beginning to go from mahogany to auburn. I have asked over a year 4 times to incrementally make this change. Every time it appears I am heard and yet NO change to the color formula. I may have to cancel my account. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right. |