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Custom Color Set
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66,655 Verified Client Reviews |
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Trying to cancel orderI have followed all the instructions given to edit and/ or cancel my order and I cannot edit it on my mobile phone. I had wanted the initial color, not the second one. I wish to cancel any upcoming order . Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne- We truly appreciate your feedback! Upon reviewing your profile, we see that we have already worked to resolve your concern. Please let us know if there is anything else we can do to help! |
Dried my hair, limp and loosened my curl pattern didn't cover all rootsI wanted to like this product. I noticed my curl pattern had loosened and my hair felt limp and dry as soon as I began the rinse process. Once I dried and styled my hair, grey coverage at the front roots was not fully achieved and the hair was, dry and limp not recommended for curly hair. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsClare F. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. Your satisfaction is very important to us, and we want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Don’t like itIt doesn’t hold the color anymore than the other stuff. And it burns my head. I have tried to cancel. It won’t let me 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Seems impossible to cancelNot used this yet. Searching the website for way to cancel my plan and there seems to be nothing. Will contact customer service direct, but be mindful of this be signing up. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLottie G. - Thank you for your feedback! We're so sorry to hear that you were having difficulties cancelling your Colour Plan. We see that you have successfully turned off your Plan, and will reach out to you via email to confirm. If you have any questions, we're happy to help! |
Color didn’t last on my graysThe color was good but within 10 days all my grays were visible. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsClementine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Grays not coveredI like the color itself but it did not cover all my gray. I am very disappointed as I followed the instructions to a T and was so excited for results but my gray is clearly showing thru 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsChristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Purple HairThis shipment turned my hair fucisa purple color, not auburn red 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The outcome wasn't satisfactoryWell, it's too dark on my hair. My family even didn't realize I color my hair. I expected more change. I can say the quality of the product is good. It didn't damage my hair. Also, I feel my hair is smoother after coloring but the color itself didn't go as I expected. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nasrin! We are sorry to hear that your color was too dark. Please check your emails, we just got back to you to help you further. |
Turned my hair orange TWICE in the last 6 monthsI have been a customer since 2016 dying my hair every 4 weeks. July 2024 I dyed my hair as usual and once dry I noticed my hair was orange wherever the dye was put in my hair. I called esalon & they apologized and shipped out a replacement box for free. I did notice that the dye had exploded out of the bottle in the garbage can where I had thrown it out and this never happens. Fast forward to Dec 2024, dye my hair and hair is orange again! I’m so upset as this is the second time and it is the holidays and I have events to attend and my hair is orange. I call esalon and ask them to please overnight the replacement box. I ask why this is happening and the colorist on the phone admits I’m not the first & that they've been having warehousing issues!!! Needless to say they said they would ship out express and they did not and I got it 10days later and spent the holidays with orange hair. The dye also again exploded out of the bottle in garbage can. After being a loyal customer for 7 years and they can’t even correct their mistake in a timely manor. I am done with this company. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
Too light & didn’t cover graysI asked for the darkest brown with copper tones. My hair is now a light coppery brown color. Also, it didn’t cover up my grays. I followed the instructions exactly and I’m very disappointed in the results. Another problem was the smell. I’ve used a few different hair color services to try find the best one for me, and this one was the most chemical smelling. I’m still sneezing hours later. And the shampoo & conditioner were just ok, nothing special there. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application and for the color turning out lighter than expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |