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Custom Color Set
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66,655 Verified Client Reviews |
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MessMy developer bottle was cracked and leaked out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - We truly apologize that the developer arrived leaking. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Wrong colorI wanted mahogany red, it turned out dark brown and I don't like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kathy, We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Leaking bottleI didn’t use the color yet but when it arrived today the bottle had leaked all over everything including the instructions. Not impressed at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarole - We are so sorry that your color bottle leaked. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not happyI had to leave the color on for over 45 minutes. It barely covered my gray Not satisfied at all. Refund would be nice 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kathryn, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not great finishMy roots changed colour the rest of my hair was the same 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Gemma! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Arrived too lateAlthough I received an email to tell me it would be a few days late it’s now the 27th Jan (ordered on 15th) and it’s still not arrived. I’m going out tonight for the first time in months and I’m going to have to go to the shops to buy another. Not at all impressed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kate! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
Poor Gray CoverageLoved the richness of the color and the shine however the gray did not color adequately. It was a darker color but still obviously an attempt to color the gray unsuccessfully. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not worth itI’ll just go to the local drugstore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabrielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hate it!!!!The new color you sent me has turned me into a brunette! I hate it!!! I had a color I loved and used for years. After changing my credit card that I was using to pay for the order, I was forced to go through the color selection all over. I just received my new order, which was supposed to maintain my blonde color is now brunette, I would have been better off not using anything. I want my old color back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCariann - We’re sorry that you were unhappy with the results of your recent order. We see that you've left feedback for your colorist to review and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Roots are now blackWell, I wanted to continue my red hair color, but the root color you send turned out almost black and the ends color you send is much better, lighter, but still not the red I wanted Very disappointed. Not happy at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |