|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
Toluene & PPD chemicalsRead that product was vegan, however, information was misleading. Contains 2 types of toluene, standard PPD found in hair coloring & rescorcinol. Will not buy again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email so, Keep an eye on your inbox for more details. |
Color didn't takeGray didn't cover will not be trying again 😡 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Nicole, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. I hope you'd consider letting us formulate your color with Better Gray Coverage, we truly appreciate your feedback and the opportunity for us to make it right! |
This didn’t do well in my hairI will return and I need my refund 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHello Lynette, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The colour was far too darkThe product was very easy and pleasant to use with no smell at all! However, the colour that was designed for me was far to dark and had a hint of RED not GINGER in it. I requested that I could be made a rich caramel colour that would make my hair look shiny and healthy unfortunately it doesn't! I am willing to have another try at getting the colour right as the dye was nice to use. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Autum! We are so sorry to hear your color was too dark. Please check your emails, we just got back to you to help you further. |
Price increase without warning which means customs charge on top!What started off as an offer of €10 in October 23 in online ad, But ended up costing €23.50 when I filled out my details online😳How did it get to €29.45 by January’24 And a customs charge of €10.47 because of the high cost. No warning. Very disappointing, I’ve cancelled my subscription. 2 of 3 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Katrina! We apologize for any inconvenience with our prices. Please check your emails, we just got back to you to help you further. |
Ruined my hair color, I look like a freak.I requested more natural red tones, and not such a dark base. My hair is literally eggplant purple. It is the most horrendous result I could have imagined. I would have gotten better results buying an $8 box dye from CVS. Now I have to slick my hair back in a bun to hide how messed up my hair is. I feel so insecure about my hair, it’s affected my confidence. I have canceled my upcoming plans because I am embarrassed. I have to go to a salon to get a professional to fix and lift the color. I would not recommend this service to anyone who cares about their appearance. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEmily - Thank you so much for sharing your feedback. We are truly sorry to hear that you are unhappy with your color formulation and as a result affected your confidence. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your desired hair color. |
I had issues with this orderI had issues with this order, my roots are lighter that the rest of my hair. I have reached out to support 3 times to correct it and I have yet to have anyone respond to me. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWe’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and sent you an email regarding formulating your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. Please check your email for more information, if you have not received it please give us a ring! (: |
Not goodThe light blond highlighter made my hair go orange. Definitely not a professional product 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi there! We are sorry to hear that the Light Set hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not happy at all. Not worthI have been ensured as my colour will be same from roots till ends, I ordered dark brown. Colour is awful my roots are much lighter than rest, didn't cover my lights on lenghts, covered only grey hair. Looks worse than using box dye from sainsburrys. I will need to buy another Colour and dye again which will cause more damage on my hair. I do don't recommend it, waisted money and time and hair condition! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Karolina! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not orderingThe color really didn't do it for me and I followed the directions. Not the coverage I hoped for. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDiane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |