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Custom Color Set
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66,689 Verified Client Reviews |
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Color is wrong for meI want to cancel this subscription, the color is so wrong for me. Too bright. Please do not send me another shipment, I will refuse it and send it back. Also, you have charged my credit card and stating the you will be sending the product. so do not send the product and credit my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots did not takeDisappointed roots did not take like they should have. They are super light compared to the rest of my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jaymee, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! (: |
First UseThis was my first experience using the eSalon color set. It is different than what I am used to and was a little messier than I was ready for but thankfully I received 2 sets of gloves in the box (thanks for that!). The color itself turned out beautifully however my grays were stubborn and after a week are already making their debut. That being said I do have experience with coloring my hair and I did leave the color on the roots (grays) an extra 15 minutes but those stubborn hairs don't want to be overshadowed. I will give eSalon color a couple of tries to see if I get better coverage but if not I may have to return to the other subscription color I was using before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Esther, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Not what I expectedThis didn’t cover my gray and I’m not satisfied with this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn’t lastI followed the directions when coloring my hair. Did not stay on long so bought the touch up spray. Thought it would last more then two weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Joanna, We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! (: |
Darker than my past color.My first time using eSalon hair color. I wasn't happy with the results. Much darker than I thought it should've been, didn't cover my Gray well. The good thing is I'll wait 2 weeks and Color with my choice of brand that I've used for years. As they saw... "stick with what you know!" 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. We appreciate you reaching out! |
Initially received the incorrect colorThe color I had originally ordered was changed by my first colorist. I addressed the error and was sent the correct color however it was not ammonia free (which is what I ordered the first time). Too much of a hassle…will be canceling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very disappointedI dont know what happened the product had such a red colour sitting on my head was worried it would be too red but it didn't even colour my grays at all. Very disappointed...I have better results from box dye from the dollarstore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
CancelPlease cancel my account 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jumana, We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and cancelled your Color Plan. Please keep an eye out for an email regarding the cancellation. (: |
Color changed no customer serviceThe last order of asked to return to a previous color. The box of color o received was not the previous color I had. It fried my hair and my colorist is ignoring me. I have skipped to boxes because they are ignoring me and I sure don't want the same thing I just had but can't get anyone to respond much less change it back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |