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Custom Color Set
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66,689 Verified Client Reviews |
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If you have thick hair you will need 2 or 3 sets to do your hairIt took 2 times to get the color how I wanted it. The way to order is frustrating because there is no way for me to order more than 1 "set" at a time. The wording on the kit is very ambiguous to me as well and i have over 20 years of retail experience. The kit says it comes with 2 bottles of each and no the set comes with one and the end refresher comes with one. If i have a set and an ends refresher in my cart(which im getting charged for separately) alot of people would assume that 3 bottles of color will be coming, not 2. But my instructuons says my "kit" comes with 2 bottles. My hair is VERY thick and I needed 2 kits last time to get coverage and after emailing them them sent me 2 kits at one time. I didn't know I would have to place 2 totally separate orders(twice the shipping and alot of wasted packaging, the box is cute but sooo much bigger than nessary) to get enough of my root color to properly do my hair, just hit 2 in the cart but there is no optionfor that. Why can't they just adjust my kit to have a larger bottle? And why are you gating-keeping my color??? My hairstylest asked me the color and I couldn't answer her?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNaomi - Thank you for sharing your feedback. We are happy to hear you are enjoying your color. We. take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We have reached out by email to discuss your account. |
Terrible experienceI ordered a medium blonde and got my roots totally orange. Absolutely shocked and sad. I'm not going to try again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Esther! We are sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you. |
Too Light…Hi I’m not certain whether or not I want to continue. I must of given poor description of the color I want. When I see it I’ll know. What now? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GoodNot covered my grey roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Doroteya! We are sorry to hear your greys weren't covered. Please check your emails, we just got back to you to help you further. |
Not the color I wanted at all.. my hair is ruined.I wanted a warm copper brown and my hair is dark purple/magenta.. the color is nothing like the color I chose. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My order never came and never heard from there customer serviceI ordered my color on Feb 17 and it was shipped on the 22nd, I never received the order and could not track it through royal mail, as when going on the link it simply said tracking not possible. Then I wrote to customer service my order never came and there was the possibility to get a new one shipped gor free, but after doing this a week ago I never heard it is shipped and also never received a message from customer support or anything. How to say it sounds like a scam I have gotten charged and received no products so unless it magically shoes up or I get my money back then I would highly complain and take this further. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Line! We are sorry to hear your order hasn't arrived. Please check your emails, we just got back to you. |
Too warmI thought the colour would be cool but it’s actually a lot warmer than I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Faye! We are sorry to hear your color was warmer than expected. Please check your emails, we just got back to you. |
Did nothingI used root color only to cover grays and it did nothing. Absolutely nothing. Very disappointed. I followed instructions exactly and no change to grays whatsoever. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Poor coverageMy roots are already showing. £27 is too expensive when the colour doesn't last long 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Hayley! We are sorry to hear your color didn't stay. Please check your emails, we just got back to you. |
I don't like this color at allMaybe my phone looks different than what they see. I sent a picture of what I wanted and it looks nothing like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |