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Custom Color Set
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66,689 Verified Client Reviews |
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Pitch Black & Red in the LightWorst colour outcome in 25 years of colouring my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lori! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Harsh on hair and made my hair brassyI've been using another at home brand and recently the quality had gone a bit downhill so I thought I'd try this. I've done 3 root colorings and I've found this product to be really harsh on my hair, it feels like straw now, and leaves my hair brassy after about 1 week. I specifically listed that I don't want that when choosing my color but it's just not a good product. I'm canceling future orders and switching bc this is not it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Anne, We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Color is great but...It didn't cover my gray roots, I colored my hair yesterday with the product you sent me, but had to run to the store and get a color to cover my roots, it was too much for me. Come to think about it I dnt think I was asked about gray coverage!! I wasn't too happy about this! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Bridget, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Gray issuesThe color looks great. However the gray did not take. All my gray is still there. I left the color on for the prolong time. I played it on thick and was not shy with the color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTraci - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Colour doesn't showdon't bother buying if you have dark hair. I followed all the instructions and you can kind of see it in the scalp/roots under a light and that's about it. very disappointing. i ordered Medium Brown Copper Golden 5CG and my current colour was third from the right (dark brown / black) and my hair is still basically the same. If you have light hair go for it i guess the instructions are good they provide you with two gloves and stain guard and stain removal wipes and the delivery was quick and reliable, but dark haired folks turn away; a complete waste of money. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAugna S. - Thank you for your feedback. We're truly sorry that our Permanent Hair Color Set didn't meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. |
Color and cover up powderThe color/dye didn’t cover my roots and dried my hair out. The root color worked well but made my hair dry. Very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colour to what I requestedDidn’t use colour as what not what requested 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Sophie! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Needs a few adjustmentsColors not right yet, I think it’s pretty hard to get the right color by looking at photos on a phone. Have sent a few texts to get it changed for next time. Have had auto replies about stylist working on new color but nothing from a real life person! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rachel, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not impressedBought out ginger in to my hair once it had faded 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Leanne! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Not enough for greyI have pictures but it just didn’t cover all my grey. I love the look of the color where it did cover. But just not enough for the price 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaulina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |