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Custom Color Set
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66,736 Verified Client Reviews |
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Won't use againChose darkest black, my hair has turned a inky black colour, not what I was looking for at all. My hair is also so damaged from using the dye, it's completely dried it out and ruined the ends and made them look dead. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lucy! We are sorry to hear your color turned out different from what you expected, and your hair felt damaged. Please check your emails, we got back to you to help you further. |
It i s colorMy hair has had to have color from the drug store each time to fix it. I'm not satisfied at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorI specifically said NO red and it’s what this is. I have a few boxes stored up so I’m cancelling for now 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Diane, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not impressedJust not impressed. I’ve tried it twice now with same result. Not for me! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lisa, We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Awful hair like cotton wool and wrong colourAwful hair like cotton wool and wrong colour!! I have just dyed my hair with the colour I asked for, it is NOT medium golden brown it is almost black. I also cannot get a brush through my hair it is so damaged. I am gutted and will never use again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lisa! We are so sorry to hear your hair is so damaged. Please check your emails, we got back to you to help you further. |
Color fades in 1 weekafter one week of use this color fades away, my few whites get uncovered and the color becomes brassy. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not good grey coverageI have used this a lot and it works great on all of my hair except my greys around my face. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLacy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color wasn’t what I ordered it was dark brown with no redI am upset I gave this website another chance for hair color and I was sent the wrong color & not everything I ordered 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kaitlyn, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad product in every wayToxic smell, does not cover grays, bleached roots 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNareeni - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my hair grayThis was supposed to be light blonde. I want a refund. My hair looks gray. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |