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Custom Color Set
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66,689 Verified Client Reviews |
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Excellent customer serviceI ordered my initial color at a discount to try the product. They sent 2 bottle to ensure full coverage. I used as instructed and hated the color! I left it for about a week, thinking I just needed to adjust to it and it would be fine. A caveat being, this is only my second time coloring my hair ever in my 30+ years. So anyway, about a week in and I decide I can't wait, i do not like how my hair looks and can't wait until my next order in 2 months. I called the service number and spoke with a rep. She told me what I need to do first (take pics in natural light so they can see the color and identify what changes to make). I took the pics, replied to the email, and got a call back within the hour! We talked about what I wanted and what I didn't want, and they are making a whole new formula for me, free of charge, because I wasn't satisfied! I'm so excited to get my new color and try again. This will keep me coming back and will make me totally recommend to others! Bravo! I will update (or review a second time) once I recieve the new color and can try it out! I am editing this post as of March 12th. The new color esalon sent me is beautiful. My hair is still healthy. I waited a while to write the review to see if my hair would fade and it hasn't. I recieved my new color quickly, the directions were tailor made again to ensure full color coverage, and I am very happy with my results overall. I would and have recommended esalon to others. 0 of 0 people found this review helpful. Did you? |
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Almost perfect!My color could still be a little brighter, but I'm not complaining! 0 of 0 people found this review helpful. Did you? |
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Best hair colorThe only hair color that doesn’t leave my hair dry. Best hair color ever. 0 of 0 people found this review helpful. Did you? |
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Overall goodI love the way it is personalized just for me. Not the results I wanted but I will continue working with my stylist to get where I want to be color wise. Easy to apply, but does have a strong chemical smell. 0 of 0 people found this review helpful. Did you? |
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First order.Color came out great & covered my gray. Only problem I had was I thought I’d get gloves to help color my hair but there weren’t any in box. 0 of 0 people found this review helpful. Did you? |
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VERY SATISFIED WITH COLORI GET COMPLIMENTS DAILY ON MY HAIR 0 of 0 people found this review helpful. Did you? |
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Good quality productA little pricey or I’d give 5 stars. But I love my hair. Somewhat harder than regular box kits. 0 of 0 people found this review helpful. Did you? |
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BottlesHi...I enjoy using this product but each time I mix it I think that I wish the cream bottle opening could easily accommodate the color bottle. The the 2 bottles being of similar but different size, you cant insert the color bottle into the cream bottle to assist in getting all of the color formula. That would be a nice convenience. 0 of 1 people found this review helpful. Did you? |
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good product, very poor website.The quality of the product is good, but I am not satisfied with the color I chose or I am not as I thought it would be, so the website is limited and does not allow you to select another color. 1 of 2 people found this review helpful. Did you? |
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Custom Color SetThis color was supposed to last for for 4 weeks. However,after only two weeks, the grays reappeared. Not sure what contributed to that. 0 of 0 people found this review helpful. Did you? |