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Custom Color Set
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66,793 Verified Client Reviews |
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GraysDid not cover all my grays. Front of my hair still had plenty left 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
PerfectJust wish my grey hair was slightly more colored at the same tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Color QuestionI like the color - but as I continue using it is starting to get light red highlights. Should I have an adjustment done? Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Gray blendingAfter several adjustments and conversations with a few colorists since last year, I'm finally getting my desired hair color. Part of this was that the very first color mix was lost in translation and all the others were adjustments in trying to make the proper correction. Now I can finally say I am beginning to achieve my initial desired results. It took a long time so it's very important initially to ask the colorist lots of questions and make sure you're both on the same page. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - Thank you so much for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Hair feels great but can't see the pearl shadeMy hair feels lovely but it looks more like black/deep brown rather than intense pearl. The shade doesn't quite show. 0 of 0 people found this review helpful. Did you? |
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2nd time aroundGot lots of good comments on my color. Love it Try changing it but it was not a good choice, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErika - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Love Red colorNot specific color I am looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlvancalena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair ColorI have used my custom color twice now followed all the instructions provided. I like the color mixture but I do not feel it is covering all my gray. I may need to go darker but I am not sure what the answer is to this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your coverage. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
best dye i ever usedjust need it to cover my grays for a longer time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
would of liked the color a tad lighter.color lasted 3 wks before it was noticably grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |