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Custom Color Set
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66,689 Verified Client Reviews |
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how do i change the colour?I want to lighten the colour you sent me. It's too dark. I can't figure out how to do that on your site. 0 of 0 people found this review helpful. Did you? |
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pleased with itHappy to have this option great first service for lost cost find the reordering is a tad expensieve but would order again ,as i get my colour mixed 0 of 0 people found this review helpful. Did you? |
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Really goodPerfect colour may try different colour eventually in couple of months but this product and color is amazing 0 of 0 people found this review helpful. Did you? |
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Too close in color to my highlights. Use the color on roots only.Too close to nightlight color. Would prefer an ashy low light. Haven't had to do nightlights since April. Color is too one dimensional. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Great productThis product is great and very affordable and wonderfully convenient!! The only negative is that is seems to fade a little quick, but that’s not going to make me cancel. I’m very satisfied with the product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
I loved the colourGreat colour to start off with and pretty good grey cover. But it fadedtoo quickly despite usi colour protect products. 0 of 0 people found this review helpful. Did you? |
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love the productI think I need to tweek the color a little 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Love the product but don't buy if you live in Canada!Great product and salon quality but have endless shipping issues from the US to Canada. Would love to find a Canadian source for this rather than deal with shipping hassles. My last order is being held at a courier across town and I have yet to pick it up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLarissa - We’re truly sorry for any inconvenience and appreciate you sharing your feedback. We take our clients' feedback to heart and continue to improve our products and service each and every day. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Root care and brassinessI feel like my root color doesn't last long. Also, the color seems to turn brassy looking after a short amount of time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I'm a ConvertI dragged my feet on this for a long time. I didn't think that eSalon could offer anything that was substantially better than an off-the-shelf boxed dye. Hair color is hair color, right? Well... Yes and no. Yes, I could probably have gotten a similar color by scouring the store shelves for just the right demi-permanent shade. However, I would have had to figure out the different processing times on my roots versus my mid-lengths and ends, not to mention the inevitable disappointment when things just don't turn out as you'd hoped. I also would have to be pretty careful with my root application to avoid the dreaded "hot roots" you sometimes get when you're doing your hair at home. Having eSalon do the formulation for you is just easier. And don't we all need things to be easier right now? If you've dyed your hair recently, your first order will probably include a different formula for roots and ends -- this is crucial if you're like me and just kind of glop the formula on in spite of your best efforts at neatness. The way they formulate this makes it foolproof, and my entire head is actually the same color. Speaking of the color... My hair is a rich, warm brown, though I don't LOVE that you can only see the warmer tones in bright sunlight. Normally, I would feel disappointed and keep hunting for another shade, but not this time. I requested a change to my color, and though I haven't heard back from my colorist, I'm confident that they'll be able to tweak my shade into something a little different. Ultimately, yes, eSalon is more expensive than a boxed dye, but I think it's worth it for the convenience and customizability. There's really something to be said for being able to message an actual human being. And having a separate formula just for your roots? So convenient. 5 of 5 people found this review helpful. Did you? |
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Response From Our ExpertsRose - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |