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Custom Color Set
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66,637 Verified Client Reviews |
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Not even closeI first started with a dark red as a new customer and I loved it but thought it was to dark for my complexion. I prefer bright vibrant reds so I requested that it be lightened to a bright copper red which is the color I have had in the past. I even sent a picture of the store bought brand I used to use. I followed the new application instructions exactly. So here's what I got. The roots are a mousey brown and the rest brown with a touch of reddish blonde in the front. No copper or red anywhere to be seen! I've always colored my hair either copper or vibant red like light auburn with warm undertones. I've been coloring my hair diy and professionally for 35 years when doing a complete color change was told to do the roots only! Store bought colors always turned out beautifully but did not come close to the grey coverage and quality of esalon brand. I understand that going lighter can be tricky and if the color I selected wasn't going to work, it would of been nice if the experts let me know and work with me to achieve the vibrant red I have had previously. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargit - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Cancel ,your membershipIt has not colored my grey and stripes my hair .I've lost my bounce and texture is like dry straw 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Unresponsive customer serviceLove the idea of custom color, in fact this is my second purchase from this company. The first time everything went fine, but the color wasn't quite what I wanted. No biggie. I expected to need to have to ask them to tweak the formula to get just the right custom color I pictured in my head. My color consultant emailed back n forth with me. They formulated a new color. Applied easily, initial color was pretty, but the within days it turned a purple-red. I had only washed it twice and followed all directions exactly during application. After emailing my consultant I was told that it turned purple-red because my hair is brown with copper tones and I requested a brown dye with copper tones. They suggested I color it ash brown to avoid turning purple-red. When I sent a msg back asking more questions and stating I really didn't want ash brown hair, they never answered back. It's literally been weeks since they just stopped responding to me. Really disappointed. Great concept but maybe they launched too soon before they were really ready. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit and send you a complimentary reformulation. We see that we have also reached out to you regarding your color questions. We look forward to hearing your feedback once you try your custom blended hair color. |
Not what I expectedThey advertise this product as a full coverage, long lasting hair color.Better than the average color. For the price I can do much better with coverage going to the local beauty supply. Plus is they do get pretty close to your natural color. They're not here to make your hair wild wicked colors though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not at all what I asked forI adjusted my color and asked for the reddest of reds. My hair is mouse brown. I have had good luck with previous colors but it's always just a hair off (no pun intended). The more I have tried to adjust, the less my desired color is. At this point I would go nearly black just to make it simple, but that's not even an option. I may try some of the other services elsewhere because it's been a constant struggle to get it right. Beyond that, the products are good. They last longer than other boxed colors and my hair always feels great after use. If we could get the color right, I would continue using it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Rootsmy roots was gray in just week , I thought it would last longer and the rest of the hair was perfect 👌 I loved it, I just want my roots to be taken cared off😊 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not a bad productEsalon, is not a bad product, and it takes out the time to go to the store. Where it falls short is that the coverage for me holds up to about the same time as any of the clairol, and ion colors I used in the past. So you pay for the convenience of delivery. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience. |
ColorI ordered dark blonde with copper and gold. I colored my hair and got dark brown with lots of red. I like the color but this color is what I always have used. Wanted something different. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Still have grayStill have grays at temples. She coated it pretty good there, but still have them 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We're sorry to hear you still have grays at your temples. We are adjusting your color for longer lasting gray coverage. We recommend starting with problem area s like temples first to help increase the amount of color your hair absorbs. We look forward to formulating your new blend! |
Dull looking colorI disliked the way my hair looked after three shampoos, I disliked also the way it made my hair feel and look, dull and faded 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsG R. - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |