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Custom Color Set
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66,566 Verified Client Reviews |
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Not the colour I was asking forI was really looking forward to trying esalon as my usual colour is now discontinued. I've been gradually lightening up my hair over the past four years or so as I didn't want to ruin it with using too much bleach in one go. I selected "light brown copper" as my desired result as the colour didn't seem too far off what I had, and provided a recent picture as well where my hair looked slightly lighter than reality. I was expecting a slight change but still within my style. Oh how wrong was I. Few years of effort undone within 30 minute sof colour development as now I'm back to dark brown. Not sure I want to try a different formula as I've just lost a lot of trust. Two stars instead of one as the colour comes in a decent amount, is easy to apply, and hair quality after washing out is quite good - it's just the actual _colour_ that is a major letdown despite the long personised ordering process. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDominika- Thank you for reaching out! We are so sorry to hear that your recent application did not deliver your desired result. Your root color was formulated based on the profile information provided as in the photo submitted you were wearing a beanie. The color formulated for the previously dyed parts of your hair (the majority) did not contain any brown (just copper tone). We are sorry that your desired result was not achieved, and we will be reaching out to further discuss your color per our satisfaction guarantee. |
Horribly damaged hair after coloring with this kitI am an avid at-home dyer. I have been dying my hair with various products at home for over 15 years. I thought a professional blend suitable for my hair type would be wonderful. I have curly hair and it tends to be a tad on the dryer side in winter months. I prepped my hair with a few hair masks in the weeks prior to dying and followed the instructions to the letter. While attempting to wash the dye from my hair, it felt like each strand was covered in wax and while the roots and very ends were able to be detangled, the mid section of my hair was a rat's nest. I proceeded to utilize the conditioner sent with the kit, but it did NOTHING. I followed up with a hair mask, intense repairing conditioner, and a leave in conditioner, but it still feels like there is wax covering my hair and it is extremely tangled. Pieces continue to fall out (after the huge amount that fell down the drain during the rinse out process). I am worried I may lose even more and end up with a huge, frizzy, ball of horrid hair. 7 of 7 people found this review helpful. Did you? |
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Response From Our ExpertsErin- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sadly disappointed...please readThis is the second time in the last month I've used your products. Both times I stated I have red undertones in my natural dish water blonde color. I also have some greys, not a lot, but they are there. The 2nd color which was free, the color was supposed to be adjusted to address my initial concerns, which was grey coverage and NO RED tint, but this time my hair is even more redder than the first time and still no grey coverage. The color I was sent was a medium blonde and my hair color is normally a light ash blonde when I dye it. I asked both my daughter and husband for their honest opinions and they both said this color ages me. I'm 51 years old. I don't need to fast forward my age, I'm trying to rewind it. After 2 attemps and neither time the colors I was sent didn't address either of my initial concerns, I'm going back to Rite aid to get my light ash blonde hair dye. Also, the conditioner is horrible that you include in the package. I actually had a really hard time combing my hair after I got out of the shower. Normally I love the conditioner in hair dye kits and my hair always feels healthier after I dye it, but not with this product. I also had really bad static in my hair and I never have that. The packaging is wonderful and the way it's presented, but maybe spend more time addressing your customer's color concerns and less time worrying about the cute packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products and truly value everything our clients say. We strive to help our clients achieve their color goals at home, and we are so sorry that we have not been able to help you achieve yours at this time. We appreciate you working with us and your time. Please feel free to reach out if you need any assistance! |
ConcernedI haven't actually used the dye yet but after reading reviews I was concerned about what I read. It seems the company automatically adds you onto a repeat order set up. I checked and indeed they have. I also found that they had automatically saved my credit card details, which they had not got my permission for. As I say, I've not used the dye yet but this is not a comforting start! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKaty- Thank you for your feedback! We're so sorry to hear that there was confusion regarding our recurring service. When you order, you are given the option to place a single order at the standard price or to enroll in our Autoship service and receive a promotional discount on your first order on that recurring service. It appears you took advantage of this promotional offer and enrolled in Autoship. Please keep an eye on your email for further information from us. We will be reaching out shortly! |
Nice color, straw-like hairI liked the color and all of the tips that were available for me to apply the color correctly. In fact, your customer service is top-notch. What I didn't like was how frizzy and straw-like my hair felt after coloring. Since my hair is naturally curly and coarse, I need something that makes my hair feel more soft and conditioned after coloring. The color itself was just a tad light. It colored the gray roots, but didn't match the rest of my hair (This has happened before when using other hair color products.), so I still have roots, they're just light brown. The rest of my hair is darker which will mean that I'll have to apply a touch up product to camouflage the roots until I color again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Charged for something I never orderedCustom hair color—sounds good right? And (for a very short time) I could get my first color for $10. When will I ever learn? Box came . Color inside. Ok. Statement for $32! For kit I never ordered plus I had already paid $10. If you choose to order, Be Careful!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Wanted change got noneI asked for my color to be changed. it was the same as last time even though I sent clear instructions for the change. I'm done now 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDorothy- Thank you for your feedback. We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Want more violet and red baseWant somthing very similar to a color they don't make anymore...l it's called Sparkling Sherry. Also love the color of Cherry Cola...if that helps 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsSandy- Thank you for reaching out to us here at eSalon! We are currently working on adjusting your next color based on your feedback. Please keep an eye on your email, as we will be reaching out to discuss your requested adjustments shortly. We look forward to crafting your next custom color soon! |
Really wanted to continue my subscription but...I went to the ESalon in Los Angeles and loved getting my color done with the colorist. She was great, the color was great although my hair felt a little heavy afterwards, and I loved getting the kits sent to me. I got my first kit at home and meticulously followed the directions. I don’t know if it is because I live in a city with extremely hard water or what but the color turned into a waxy, sticky mess in my hair that would not go away after several shampoos. I could not brush my hair or even dry it properly. I reached far back into my brain to think about what could restore my hair - chemistry courses!! Oil binds with oil so I massaged my hair in olive oil for 10 to 15 minutes. It was a messy process too but it enabled me to finally wash the waxy sticky residue out of my hair. I thought this might have been an anomaly so I tried again 4 weeks later and the same thing happened. I wish the outcome was different because I really wanted to keep using ESalon color!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiho - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not what I was expectingI was expecting the color to be darker. It said medium brown, but there wasnt much of a difference from my natural dark blonde hair. It was also very coppery which I wasnt expecting. On the plus side, the directions were easy to follow and my hair feels very soft. Guess I will need to go darker next time around 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |