|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
TerribleThe day before I was to stand in my nieces wedding, I colored my hair with your product which basically messed up my hair. If I wanted it to be messed up I could have gone to a real salon and had them do it! I have been coloring my own hair for over 30 year and iv never had this happen to me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAlma - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Colour initially too dark, then washed out very quickly.My custom colour turned out a very artificial looking dark brunette with red tones, it was meant to be a 'natural golden dark brown' - the golden tones that I did see were through any white hair that I have, these came out much lighter than the rest of my hair - so they looked like highlights amongst the rest of my hair which was very dark. It washed out extremely quickly - within three washes with gentle shampoo it had faded significantly. I contacted customer services about the issues I was having, and they did offer to send the next colour free of charge - but since it washed out so quickly I decided not to continue. They didn't offer a refund of the original colour. 137 of 160 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTamsin - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What I like about it, it comes on time.Maybe after this time I’ll be able to give a better review. I do like the color it doesn’t burn my scalp. 0 of 0 people found this review helpful. Did you? |
|
I thought I was supposed to get the color I asked forI was so excited because it arrived quickly, the packaging was amazing and felt personal. I guess BECAUSE it was personal I was expecting the dark red I asked for. But my hair barely got any red in it. I tried it the second time around & it went away completely. I'm waiting for the second shipment to see what happens. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSakura - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Waxy Gross FeelingAfter several experiences with a gross oily/waxy residue all over my hair and having to literally spend all evening washing and rewashing my hair and really scrubbing my scalp I've given up on esalon. I reached out to support several orders ago and was basically told that this can happen sometimes, but I've never had it happen with boxed hair color and it hadn't happened for the first few years of using esalon. I still have one set of esalon hair color at home, but after last night I'll be trashing it, for the first time in years I bought a boxed color and it rinsed out easy and sludge-free. It was so much of a relief. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Color fine... hair condition notThe color is fine. My hair is a gunky sticky mess. I followed the directions but ever since dying it my hair is sticky and gunky like it's dirty. I washed with the clarifying shampoo. I soaked in the tub twice, I've showered, it's running clear.... I've washed it several times and my hair is still sticky and dirty feeling. It's grosss... the only thing different is the dye. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngel - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
You changed the formulaCoverage just as good but you’ve changed/removed an ingredient so there is no slippery ‘residue’ when rinsing out. I didn’t mind this as my hair looked fab after colouring and for a few weeks after but now it just looks a bit dry! Please go back!! This is a game changer! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEmma-Jane - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee |
For some reason, it turned out darker this time.I don't think I did anything different, but for some reason my color turned out significantly darker. I still like it and the tone is beautiful, with the lovely highlights and lowlights. It looks natural and healthy as usual. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTerri- We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
it was ok, not exactly the color i thoughThe color was not exactly on point, but the experience was very nice, easy to apply and it left my hair soft and smooth like I was applying a hair conditioner not hair color. After rising the color and shampooed my hair no conditioner needed, the hair was left soft, easy to comb and very bright. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAlexandra- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Much too DarkThe first 2 months my color was much too dark brown and does not look good with my light complexion and green eyes. I'm almost afraid to try again. But I will give them one more try to get it right. I NEED MORE AUBURN!!!!!!!!!!! 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDenise- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |