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Custom Color Set
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66,566 Verified Client Reviews |
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Roots darkerMy roots turned out considerably darker than the rest of the hair. I thought they would blend over time but I colored over two weeks ago and my roots are still so much darker RB an the rest 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen G. - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern and adjust your formula. Please let us know if there is anything else we can help you with! |
Nice kitMy custom color, unfortunately, was almost identical to my current color. I have no gray hair just trying to lighten my blonde color a little. But the kit itself is awesome. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerianne P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DON'T !!!I have never had my hair fall out, despite following the directions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerrice H. - We appreciate your feedback. We can see that you have already worked with one of our Color Experts. Please let us know if there is anything else we can do to help! |
Did not cover grey.I used as instructed, like all precious dyes. I left it on 10 mins longer than recommended. Only coloured 50% of gray, within 2 weeks all gray was visible. Non gray hair was fine, colour was ok. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMatthew - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not greatMy hair feels great and is less gray, but still grey in problem areas and now purple highlights, which I didn't want. So I have sort of grey, purple, reddish hair now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not last for at least 2 weeksHello! Thank you for letting me try the product again. As observed before, the solution smells good/ not strong and I loved it. My first bottle lasted for 6 days and my gray roots were very obvious in less than a week. This second solution, I used it last Feb. 13th, my hair was fresh and clean and I followed all directions religiously. I tried not to wash my hair 3x a week like I regularly do but I washed every 4 days instead, hoping to save the color. Unfortunately, my scalp was very itchy and not used to washing for longer days gap. This time, the gray came quite obviously after 11 days. I would like to keep this product as it smells great to me and the color Is perfect but it does not last longer for at least half a month. It is hard to keep coloring my hair more often if the product does not last longer. Oh, did I mention that that when I used the product 2x, my scalp was burning for at least 5-8 minutes and slowly faded away. I don’t know if this is a normal effect, but I did not have this sensation using other boxed hair dye. Maybe this product is good but it does not work well for me. It might work well with others though. It might be my type of straight, thin and fine Asian hair that’s the problem. Anyway, thank you so much but I will not subscribe. Thanks again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne- Thank you for your feedback. We apologize for the disappointing experience you had with our custom color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
color was beautiful but--I loved the color. But it took out all the volume. I have fine hair and struggle to get volume. Use high end shampoos and conditioners to get a little lift. Useually coloring helps to add some volume but that's not the case with your product. My fine hair won't tease to get volume. Adding stylng product flattens it as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Hot rootsHot roots Every time I use this color it gives me hot roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color adjustmentIm looking for more, of the hair color, similar to Christina Hendricks. I have a good reference photo. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinger - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fade/GraysThe color was spot on. It did fade quicker than I thought it would. Plus it didn't cover the grays like I hoped it would. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results with better gray coverage. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |