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Custom Color Set
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66,566 Verified Client Reviews |
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Color was a little brassyThe color was nice but it was a little too brassy. My hubby did it, he did a good job. I think my next mail order I would ask to adjust the red. Overall I was pleased. The customer service was very good. Great company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wonderful Product, Difficulty With MatchingWhile I really like the hair color itself, as well as the application accessories, I have resistant grays that are not completely covering and my base color is still too light after an adjustment. My third order is on it's way and I'm hoping that by darkening it 1/2 shade I will get better gray coverage and a better match to what my hair color was previously. I do love the way my hair feels after coloring...the shampoo and conditioner provided are superb!! Keeping my fingers crossed that the third try will be the charm!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarybeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
IneffectiveWhen I saw that my kit had 15vol developer I shouldn’ve pauses and not used it. I went ahead, because. I’m stuck at home and nobody sees me so, let’s experiment. I mixed up the color and applied to most of my regrowth at the roots and then around on some of my fading highlights and my “bangs” I left it on for 30 minutes because 15 vol. sure enough, my hair looks sort of strawberry blonde now? My husband can’t decide and that’s outside in the sun. My hair has no dimension and it’s lost it’s shine. I’ve used a salon quality purple conditioning masque that’s toned down the awful, yellow cast. I’m left a message after I used the product and was told I’d be contacted by a colorist. As of today I haven’t. I suppose I could have spent $10 on something else as useless. The company should be more cognizant that this is people’s hair. For a lot of now people hair is very important, maybe over clothes. I cut some of it off I was so tired of looking at the now dull color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Blonde may be tough colorI just used my first kit. My hair color is a varied shade of blonde from light to light brown. The kit did not change the root color much, only making the white/grey roots white. Overall hair was conditioned and shiny but colorist will definitely see me coming. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorI will go lighter next time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Lovely grey coverage but a bit too red for my likingEasy to use, covered greys well and texture of hair felt fine afterwards. The colour is just too reddy/copper for my liking so would need to change that for future applications! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma M. - We're truly sorry that our Coloring Tool did not provide the quality you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Very redColor turned out totally copper 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the colour i wantedI ordered golden brown colour and the colour turned out to be my natural hair colour. Instead of making my hair lighter it made it darker! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAL. - We are sorry to hear that you were disappointed by your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Faded after one wash. Difficult greys on hairline still showingFirstly - the experience. The box, the 2 pairs of gloves, the stain guard and the stain remover.. and a separate bottle for roots and ends! For a locked down bored housewife it brought a bit of the elegance of a salon to the house. BUT, one wash in and the colour is notably less vibrant, barely looks like it’s dyed at all, and the greys at my parting/peak are still clearly lighter. The hair feels soft from the overall treatment/shampoo/conditioner, but if the colour washes out after 2 shampoos then it doesn’t matter; does it? Will not use again. Honestly 5.99 box dye Might not be gentle, or glam, but it’ll actually colour your hair and that’s surely what you want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Need more Brown and less redPlease can you include 50% brown 25% red and 25% copper in the 2nd bottle thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRehnuma - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |