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Custom Color Set
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66,566 Verified Client Reviews |
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TextureI am satisfied with the color. My concern is that it gave my hair a somewhat rough and plastic feel - kind of like a toy dolls hair. My salon Aveda product left my hair shiny and silky. Maybe it would be best to NOT pull it through already treated hair?? It is easy to use. I find it fading away to a lighter brown where it previously covered gray. That doesn't happen with the Aveda nonpermanent product my salon used. I've never noticed fading just new growth. All that said this is a difficult time. I doubt that I will be able to visit a salon for many months. It does work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not goodThis was meant to help me grow out my grey. It washed right out at the first washing and I was left with the grey line right back again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
WarmVery warm 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out warmer than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
RedThe product works well. It washes out so fast. I didn’t get good coverage but that was user error! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Medium brown turned blackI struggled getting this shade even. Some areas feel like there isn't enough coverage and my ends are nearly black. My hair is really long right now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
hmmmmmnot getting the temple grays to take, so I called and received great customer service and advice to leave the product on longer, for 40 minutes instead of 30. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKelley- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color and highlightsI think we are almost there. Just alittle darker on the base or fill would be better. Highlights instructions were easy to follow and went well. Currently getting dark blonde, maybe bump it up to a light or golden brown followed by the highlights. Thanks, Marie 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
orange hairI went with an ash blonde to try to negate this but still got the orange hair I feared I would be getting. Reminds me of when I tried to dye my own hair in middle school ugh. Back to the salon when I feel comfortable going. I hope this fades quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair color qualityThe color fades out sooo fast! Stays nice for 1 week or so, That's it! Not too impressed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Slight tone differencesI have been using this product for about 7 months now. This last box sent I feel the color was off. I got root touch up and it was darker than the rest of my hair. It is possible that my hair has bleached out in the sun and the tone of the ends of lighter now but I feel as though the color experts should account for this and follow up with us as clients to warn us that our color tone may change depending on the sun exposure. It wasn’t terrible. My husband couldn’t notice but I could. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for your feedback. yes, sun exposure can definitely cause color to fade and lighten. if you're not doing so already, i would suggest using a color safe shampoo and wearing a hat when out in the sun if possible. If you´d like to discuss an adjustment with your Colorist, please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience. |