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Custom Color Set
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66,541 Verified Client Reviews |
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Ok experienceThe product did not cover the white spots near my ears.. but that was my fault as I am always very worried about the skin staining on my hair line. Had a hell of a time trying to tackle the back of my head and while tryinh my best I have to admit I missed the salon experience. The color is fine. The timing was quick and I did not mess upmy bathroom with dye everywhere. I liked the packing of the product and the idea. Nice to do this in the quiet of my own home. Now I will wait to see how long the product lasts on my head. That is the true test. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarin H. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the presentation. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dark blonde ashDark blonde ash It’s very orange and brassy color is it there something to tone it down that I could do I don’t think the color turned out for me Hair feels great Thanks Julie 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not quite rightThis was my second round using the color which had been adjusted to be darker per my request and I was happy about that. The application was easy, instructions were good and everything arrived timely. I was excited to see that and all over color was also included in my order. I was bummed out when I got out of the shower and saw that my hair was noticeably LIGHTER than when I had started. I followed the directions to the T but, I now have a brown/auburn-y color when I had asked for a rich black. The questionnaire indicated a pearl black... I thought ooooo pretty! NOPE.. it's not. I will very likely cancel this subscription both, times I was disappointed with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBernadette - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts will be in contact via email and will be happy to assist in this process. |
Not what I expectedI specifically made sure to select that I wanted an ash color. The color I was sent was a lot of “light blond” with a small amount of ash. I tried it anyway and it turned my roots a warm light auburn color. I DO NOT like warm colors and if I said my current dyed hair color was ash and I wanted ash blonde why would there be any warm in my color? I used to work in a salon I get color formulation and was going out on a limb trying esalon going out on a limb because I am no longer within driving distance of my salon. Unfortunately it’s not working for me. I also want to add it is very hard to get in contact with anyone. Your colorist you can only add a note and the only way I can do that is to reorder? I feel I should have direct contact if I have a “personal” colorist. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKarissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colours not as expectedI have tried two colours now to achieve a cool dark/medium blonde on my roots to match up with some blonde highlights I have and I first went a light ginger then the corrected colour sent to me has given me a dark ginger. Very cross as I explained to various people before I bought that I don’t want this to happen. I am naturally dark blonde and wanted to lighten my hair a bit but to blonde not ginger! I wouldn’t recommend using if you want a blonde finish as there is so much warmth in their colours. Now I’m left in a real mess with no hair dressers open and roots that are different colour to my hair! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Bris! Thank you for sharing your feedback with us. I am so sorry to hear that you didn't' like the colour result. Please check your emails, your personal colourist has contacted you with the solution. Let us know if you need anything else. |
Not enough colorMy roots came out a lighter golden red blonde and the rest of my hair was more strawberry blonde. Would have enough for just roots but my hair is almost down to my waist so one bottle wasn't enough to cover all of my hair, Now I have strawberry blonde hair instead of the red that I had wanted. The kit is great, the smell is good, my hair feels good just not enough color so I didn't get the red I had wanted. I think the color would have been perfect if I had two bottles but don't know for sure. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWilliam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I wanted Ash- I got an orange toneI was asking for an ash brown, like my natural color, but I got a mainstreem brown color, what I could get in every store. There was a better tone in a store one time, but i was 10 years ago. It‘s stinks to dead , i thouth I would die and my throut burns, I never felt something like this. I‘m really dissapointed.. but I give it one more try. The package was nice, full of love. The other items were good... So i really want to work it out, because I like the idea. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLana L. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
I'm not happy.Hello. I was very excited to try your product. Actually my mom used to be a cosmetologist & did hair. So I asked her to cut & color my hair with your color kit. We did everything exactly like the instructions said to. At first I thought it looked great. Then once it dried...I still have streaks & spots where my gray roots didn't color at all! I thought even if I might not be satisfied with the color I chose...at least my grays would have been covered up. So I'm sorry to let you know I'm very disappointed. I will no longer be using your services. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCelena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I like the products very much.The quality of the products is great. My color came out to light however. I want to go a shade darker but I don’t want it coming out strawberry blond. Maybe next time I need to send a picture. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It is getting better.I was impressed with the first application. It was easy to apply and the color on top was perfect. The second second set was darker and more even. The third has lighten up a little, but it is all even through out. I am pleased with the evening of the color top to bottom. But I will be asking for a shade lighter for my next order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |