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Custom Color Set
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66,566 Verified Client Reviews |
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Requested Ash Recieved GoldenI was very specific when speaking to an esalon stylist that my hair is ashy blonde, and I did not want to wind up with any gold to my color. My hair is now gold, and I look ridiculous. Packaging and convenience of the product are great. Too bad you couldn't actually customize my color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that you reached out to us with your feedback and, per our Satisfaction Guarantee, we refunded you for your color. Again, we apologize that you were dissatisfied with your experience. |
Nice color, but not a color for meI went from a light brown to what I thought would be a golden blonde color. When I did my hair, it was darker than before I colored it. I like the blonder color, so I hope my next one is the shade I like. Other than that, it leaves my hair feeling good, not burnt like other companies products. I also like the smell of the sealer shampoo and conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- Thanks you for sharing your thoughts with us. We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We hope that you choose to order your next Custom Blended Hair Color with us. |
no way!This product turned my roots purple! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We apologize that your color results did not turn out with a purple tint. Since you indicated that you were unhappy with your color results, a representative has refunded you for your most recent color, per our Satisfaction Guarantee. Again, we're truly sorry that you were dissatisfied with your results. |
Not bright or true enoughNice coverage, I just can't hit the mark! I want a true copper color am I reaching for the stars here? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We apologize that you are unsatisfied with your color results. Since the color was not as bright or true as you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience and hope that we can help you with this matter. |
good presentationEnjoyed the cute box presentation & easy to understand & use instructions. The product washed out quicker than my old product & didn't hold on to my grays :( coloring is a lot of work for it to just wash out! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We're sorry that your color results faded faster than you were expecting and did not provide the coverage you were looking for. Since you were dissatisfied with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
BeautifulI love how it came out. I couldn’t have asked for a more perfect color. Once it starts to fade it becomes slightly golden, which I don’t particularly like. I’m excited to see the new formulation and hope the bold color remains longer. 0 of 0 people found this review helpful. Did you? |
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Darker colorI reviewed in my previous order that I found my hair was turning more on the reddish side and requested a touch darker, removing the reddish tint. The colorist was spot on with my last shipment. Thank You!!! 0 of 0 people found this review helpful. Did you? |
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Great color, great set!I love my color and the application is very easy! The instructions are straightforward, and the set comes with gloves, skin guard so you don't stain your face, and stain remover in case you spill on a surface. I'm just docking a star because I don't feel like there's enough of the "Ends" dye-- you get the same amount of Ends as you get for Roots which is kind of silly because you're obviously going to need more dye for the length of your hair versus the roots. So I really have to ration the Ends bottle when applying it. 0 of 0 people found this review helpful. Did you? |
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Best thing I ever did was switch to EsalonSo I have never been a fan of going to the hairdressers because I have social anxiety. I have always cut and coloured my own hair at home but I have always used box hair dyes. I have naturally curly hair and I have made so much effort to enhance my curls and take care of my hair over the past few years. However box hair dyes would always leave my hair feeling dry, and my curl pattern would be damaged from them. Since switching to Esalon colours my hair is super soft all the time, it does not feel damaged at all after dying. My curls are the best they have ever been and my hair has literally had a glow up. I am so happy with the product. The colour is beautiful, no damage and leaves the hair looking blended, natural, soft and shiny. I will be keeping my subscription for a long time. 0 of 0 people found this review helpful. Did you? |
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WoWI did not think it would be that good but it really is. When I normally colour my hair from a box one in the store its always too dark and then after about two weeks I like it but then a week after the greys are showing! This colour is really beautiful and I really did not believe it would be so nice. Thank you 0 of 0 people found this review helpful. Did you? |