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Custom Color Set
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66,566 Verified Client Reviews |
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To gold-redMy hair has a natural red undertone so with the color selection it adds to the red. I would prefer to have more of an ash blonde-light brown. I normally use a level 6 in the fall to winter and a level 7 in the spring time to summer with highlights. I do like the product it does cover well. I have noticed the longer I wait in between coloring the more the gold undertone comes out. My hair will always pull red-gold so it is not necessary to add to it. I do not like when it has to much of a gold tone to it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we sent you a complimentary reformulated color to better suit your needs. Your colorist will reviewed your comments and adjusted your formulation and/or instructions for your next order. Again, we’re sorry that you were unhappy with your experience and look forward to your feedback on your reformulation. |
Great color and long lasting - but I had a horrible time washing the dye out.The color was exactly what I was looking for and all the items you get in the package are really great. The instructions were easy to follow too. But I had the worst time trying to wash the dye out of my hair in the shower. I used the Color Safe Shampoo, and my old shampoo but it would not wash out the dye. My hair was a sticky, gunky mess after attempting to wash it out with shampoo. It was gumming up my combs and brushes. I had to wash my hair with Dawn dish soap several times to finally get my hair to a normalish state again. A lot of time was wasted trying to get my hair to look and feel normal again so my experience was a real bummer. I don't know if I did something wrong or my hair just won't take this dye properly. I will say this though - after 6 scrubbings with Dawn somehow my hair is still dyed on the roots so that's kind of impressive. EDIT: I revised this review because I was really grateful for the assistance and advice from I got from customer service on my issue of getting the dye to wash out properly. Their advice helped a lot and I do love the color and longevity of the color. It's still pretty difficult to wash out even with following their advice of using a clarifying shampoo. If it wasn't for the dye being such a chore to wash out, I would certainly give it 5 stars. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re sorry that your hair felt gunky after your color application. We're happy to hear that our team was able to assist you with this issue. Again, we apologize that you were unhappy with your experience. |
HaircoloringThe color that you made for me was way to dark for me. I like it to be a lot lighter brown. 0 of 0 people found this review helpful. Did you? |
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UnsatisfiedIt turned black / no colour very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAyesha - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Product provides great color on your sheets etcA week later and my sheets etc are still getting colored from this product. If you desire changing up your linens and your hair color this is the product for you 0 of 0 people found this review helpful. Did you? |
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colloronly been two weeks since I colored and Im already seeing gray. Did like the fact that it didn't have a harsh smell 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Awesome packaging, didnt cover greyIf you dont have to cover course grey this is probably a great option. Couldnt be easier to use. Give it a try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - While we're happy to hear that you're enjoyed our packaging and ease of application, we're sorry to hear that it did not offer the coverage you expected. We've reached out to you to discuss how we can best assist you, per our Satisfaction Guarantee. We hope to hear from you soon. |
2nd time and disappointed again.I asked for a dark brown with an undertone of red that shows when the light shine off of my hair. 1st time I ended up with almost jet black hair. 2nd time a little lighter but I still see no red. On the up side hair is soft shiny and the color holds very well with next to no fading. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not color I requested. At all.Requested copper. New penny color. Sent photos of my current color, a medium natural blonde. What I received was a golden blonde without any hint of red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
great presentation but did NOT come come to my colorgood thing i did not cover my entire head! test strand was black and my hair color is auburn brown. 0 of 0 people found this review helpful. Did you? |