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Custom Color Set
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66,566 Verified Client Reviews |
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Great grey coverageI am loving the grey coverage! but can you darken my color! Now that we are into Christmas time and attending lots of functions I'm seeing myself in several pictures and my hair is really red!! I don't notice it in the mirror. my sister made the comment that my hair was a lot lighter. I really haven't noticed it until pictures starting popping up. I have always hated the red tint my hair puts out. so what ever you do to take the red out can you please take it out and make it a darker brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I loved this at firstThe color is great however over the last year my hair has started falling out in clumps. I'm not exaggerating, I had extremely thick hair now my hair is thin. I'm scared it won't grow back. I just kept thinking it must be my diet or stress or something else but I truly believe that it's this product. I'm only writing the review to help others who maybe wondering about their hair loss as well. The color was beautiful, easy to apply and long lasting. I really would love it if this hadn't caused my hair to fall out. 0 of 0 people found this review helpful. Did you? |
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It was ok.It was lighter than expected. I wanted a happy medium between the darkness of the medium brown I was purchasing. Will go back to the medium brown. 0 of 0 people found this review helpful. Did you? |
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Second timeThe first time I used the product it seemed ok. It was darker then I had been in past but I liked it! This second go round I feel like my hair has a green tint to it? Is this possible? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJes - We’re sorry to hear that the results of your most recent formulation had a green tint to it. This might've happened if you applied a roots only application to your ends. To combat this, we recommend using a clarifying shampoo on your ends to remove some of the color from your hair. We've applied a free order credit to your account and have sent you an email with more information. |
Have not been able to useI have not been able to use the product due to the fact that I have had a leg injury and cannot color my hair by myself, my shower use is limited, thus a neutral rating. This will take some time to heal and your team is gracious enough to extend delivery of my colorings. 0 of 0 people found this review helpful. Did you? |
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DisappointedColor is almost what i had, i would of love to see more mohogony or red though out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRz - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
HaircolorI've had this color before and it's fine. 0 of 0 people found this review helpful. Did you? |
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Color not achieved.Gave three tries to getting the color I wanted without success. Your hair color was nice. I will be going back to doing it on my own. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Washed out quickI was happy with the color right after coloring and it wahsed out super fast, in less than two weeks! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDena- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
My eSalon reviewI really do like the hair color its the best I have ever done at home, and of course a lot less inexpensive. There is one thing to me that was a little too much, the ammonia was very strong It took my breath away. 0 of 0 people found this review helpful. Did you? |