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Custom Color Set
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66,566 Verified Client Reviews |
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Beautiful at firstI loved the color when I did it. It was perfect. After two washes with color protect shampoo it's all faded. I almost am back to the color I started with. 0 of 0 people found this review helpful. Did you? |
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Ok for the moneyNot bad for a home coloring kit. My hair turned out to be a more honey blonde than I wanted. Also my ends turned out more yellow and didn't blend to gather seamlessly as I wanted them to. I'm not crazy about my hair but it's not terrible either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Very Disappointed Following 1st Time UseI didn't have much but was becoming more conscious of the scattered grey, especially in my fringe so decided to give eSalon a go instead of booking an appointment at my local salon. I couldn't be much more disappointed as the coverage was virtually non existent. Add to that the fact the lovely sheen my hair had immediately after applying the colour only lasted a week and all I've achieved is having to wait 3 months before the local salon can apply a professional colour for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMicaela - We're sorry to hear your first order didn't provide enough coverage. Per our Satisfaction Guarantee, we've added a credit for a free hair color order. Look to your email for more information. |
Something changedI have been using your hair color since you started. Love the color, that it doesn't get too dark and soaked in like some over the counter products do. My shade is perfect! But.... It seems the last 3 kits I have received have just my hair feeling full of gunk. Like it's covered in hair gel or something. I've always done the dye and then conditioned and had marvelous results. Soft and squeaky clean hair. Something has changed in the formula it seems. I colored yesterday morning before work and spent the entire day with my hair in a bun with greasy looking bangs because it looked dirty/greasy. I couldn't wait to get home to wash it. I do have one more kit here and I'm afraid if I keep getting these results I will have to discontinue my subscription. 😟 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLauren- We’re sorry that your recent hair color left your hair feeling greasy and with a residue. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Opposite of what I asked forMy roots ended up orange. The rest of my hair just lost it's golden reddish tones and got darker. I don't understand how you can mess this upso much. I did everything exactly as directed. I noticed the orange right away and wondered why the glaze was purple in bottle. I did not mix anything up wrong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJustine - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Great service optionI think this is a great tool for people wanting a custom hair color, and they have real people giving advice on what types of colors / tones / levels you should use based on what you have and what you want. The kit is great, I just ended up going with a bad color choice, and it ended up not lasting long (on purpose). 0 of 0 people found this review helpful. Did you? |
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DRY HAIR BUT GOOD COLORI LIKE THE HAIR COLOR BUT IT LEAVES MY HAIR DRY AND BRITTLE. ALSO I DON'T NEED IT THAT OFTEN AS IT LASTS A LONG TIME BUT MY HAIR FEELS LIKE STRAW? {sorry didn't realize it was all caps lol) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We're glad to hear you like your color and have been receiving compliments! We're sorry to hear your hair has felt dry and we would love to help. We will be reaching out to you shortly! |
brassyI was hoping for the grey ash color I chose but only got a darker brassy version of what I already had. Hadn't colored my hair in 12 years. Thought I'd give this a try. I'm not happy. It may work for those who need to cover grey. I don't. The product is good overall. Great LockIt shampoo and conditioner. Doesn't smell bad. The experience was easy and pleasant. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKat - We're glad to hear the product was good for you overall but apologize your results looked darker and brassy. We see that you shared your feedback with your colorist and we sent you a free reformulated color, per our Satisfaction Guarantee. We truly value your experience as a client, and are committed to delivering the right results for you. |
It's a processTrying to find the right color virtually is a process. I "think" after 3 tries we finally got it. Fingers crossed 1 of 1 people found this review helpful. Did you? |
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not my colorI have asked for a blueish purple, I want a dark brown that looks black with a blueish purple when the sun hits it. paul Mitchell has it, shines XG, I think its 5rv 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDear Darla, We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |