|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Hair color that left my hair dryI have never had a hair color tangle my hair and make it so dry that I was forced to get it deep conditioned. The product arrived on time and after I followed the directions to a tee the entire back of my hair is red at the scalp and black on the top. Lucky for me I can cover it up because of the length of my hair. It took both bottles to cover my entire head. It took me an hour to get my hair rinsed and shampoo didn't work. My hair was left with a dry feeling, no shine, my husband complained of the smell. I will be going back to Sally's Beauty Supply next time for hair color. I am giving two stars because of the fast delivery. 2 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNiesha- We’re sorry that you were unhappy with the results of your recent order and your hair felt drier than normal. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColorIt was the color that I chose 0 of 0 people found this review helpful. Did you? |
|
Being a mom, nothing is ever JUST for me...until this wonderful package arrived!First off, I honestly have no idea how I found out about this. I was on my phone on Facebook or instagram( or maybe Snapchat...? Idk.) and came across it and instantly fell in love. Read pages of reviews.. next day, my order was in! I got so excited when I read the email late that night saying my package was delivered into my mailbox earlier! So I ran to the mailbox in the dark. Obviously I was beyond happy to receive something that was literally JUST FOR ME! I had to wait a few days to actually dye my hair since I just straightened it the night before I received my product. Overall, the process was fairly easy. I only had to use one item that was not in the package, a plastic bowl to do the "dip and apply". Thanks to the protectant for my skin, I did not have to scrub like crazy to get any dye off my Face or neck. It wiped off like butter! Although my legs somehow are covered in dye splatter. But as I began to rinse and wash, I felt my hair getting thicker! There was this super thick/gross/slimy residue that was ALLLLL over. I couldn't get it out of my hair after trying so hard to scrub it out. Eventually, I gave up and squeezed in the provided shampoo which calmed me down a great bit!! I had to use my own shampoo since I didn't feel like there was enough in the packet to get all of the goo out. It definitely was gunk-free after just one round of shampooing! The conditioner made my hair so silky smooth (also used my own along with this) and feeling amazing! I cleaned my bathtub of all the splashed gunky stuff while I let the conditioner do its magic for about 3 minutes. Once completely rinsed, blow dried and straightened, I was just a bit sad when I saw the final product. I really expected my hair to turn out a bit more purple/red than brown. If you look reallll close you can maybe tell that there's a light splash of color in there but it's a lot more brown than expected. OVERALL I am certainly satisfied and will definitely be a recurring customer! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsOlivia - We're glad to hear you had a great experience with our product! We've heard your comments and your colorist is working to send you a more vibrant color for your next shipment. We can't wait to hear how you love your new custom blend! |
I didn't like the color, to dull, need some life. Maybe more of a Reddish brownNot too much red. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDeborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not what you thinkWhen doing your personal review you are able to choose what color your hair is then what color you want it to be. I did just this, going about a shade lighter. Got my kit in, very nice. Colored my hair and it colored my grey as well as highlights in my hair. I did message my "stylist" to let her know it was great however not the shade I chose. She says "you can't color previously colored hair" So why is it an option to Chios your color? She says she can adjust my color to where my hair will lighten over time... A week later my highlights are showing and I'm not happy. I message my "stylist" once more and still I'm waiting for a reply. Don't think this is worth all the hype... waiting. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTommie - We're sorry to hear the color wasn't perfect and you had trouble contacting your stylist. We see that she has called and spoken to you recently and you were able to work together to get a new color figured out. We're glad we were able to help you find your perfect match! |
Curls and volumeI noticed that my curls went away after coloring my hair and even lost hair volume. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLizbeth - We're sorry to hear our color affected your curls. Our Big Love and Big Softie Volumzing Shampoo and Conditioner should bring the body and bounce back to your curls! |
It's a little too red. I would like a little lighter color.I have natural red highlights in my hair and w hile that's fine this color really brings it out. I would like a little lighter shade. Maybe an ash? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPamela - We’re sorry that your color turned out too dark and too red. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Way too darkI said I wanted a color for summer and ended up with a darker color than I wanted. It was a little darker than my natural color, so no one noticed the difference. It did cover my grays! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTamera - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Hair ColorProduct dries my hair out... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSteph- Thank you for contacting us and sharing your candid feedback. We are sorry to hear that your hair felt dry after your application. We want to make sure that we provide you with the best service experience possible and have reached out to you regarding this matter. |
Dye is great, but stylist falls shortI joined eSalon with the belief that the stylists work with you to adjust your hair color. This is not the case. I got resistance each time. I have medium blonde hair and I wanted to go lighter. I was getting my hair done at the salon before and did not have trouble with red tones coming out, but you pay for that. I have red tones in my hair naturally so I have had to deal with this before (I have been dying my hair for over 20 years). This was not a problem and I was excited to be patient and work with the stylist. The stylist recommended other products at first (not a problem) and then all I got was "follow the instructions, dye is only to be put on the roots". I responded by asking how this helps the red tones my roots was where the red tones were. I got the same response back "follow instructions". I don't even think the stylist read my email, because none of my questions were answered (eg. should I try a different shade). I was rather disappointed with the stylist, but I recommend eSalon if they get your color right the first time. The dye was wonderful. Hope this helps. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCourtney- We’re sorry to hear that you were unhappy with the results of your custom color and your eSalon experience. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |