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Custom Color Set
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66,566 Verified Client Reviews |
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Won't do it againFirst let me start with the positive. The customer service is great. They are responsive, helpful, and very polite. Also, the color (so far) is nice and is the exact color I requested. The bad.... I filled out my profile explaining that it had been a couple of months since my last full color and also stating that I have very long, very thick hair with stubborn grays. They sent me one bottle for roots. This is when I contacted them and they were very helpful and sent me enough to do all of my hair without charging me extra. I really appreciated that. I colored my hair this morning and it was just like using any home product. Put it in, wait, and rinse/wash/condition. Well... trying to rinse this stuff out is a nightmare. It's so very waxy feeling. My hair felt like it was totally coated in wax and my hands felt waxy too. And they send one tiny packet of shampoo and conditioner. Again, I have really long, thick hair. This wasn't near enough. I had to wash my hair several times to get it to feel soft. Now my hair is really dry and hard to brush as it breaks off, but the color is good. I will wait to see how long it lasts before it fades. I will be sticking with the store brand. I was really excited to try this and I am equally as disappointed. I wanted it to be amazing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- We’re sorry that you were unsatisfied with your customized color and that it left your hair feeling waxy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. Please look out for our follow-up email. |
Not exactly the color I was hoping for.Love that it comes to you door but... I think I can pick my own color more accurately. Have a nice day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hair colorDid the new updated color, it had a hint of red, and went brown. I didn't want brown at all. It was a nice try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
The process and applications was great but color was wrongI loved the package and the quick time frame on which it was delivered. Directions were easy to understand and the personal touches were nice as well. Everything I needed was there. The application was easy for a DIY product and not a lot of mess. As I started putting the color in after a while I noticed it wasn't lightening as I expected. The color in the bottle looked good before and after mixing. My only complaint is that I didn't get the color I wanted or expected which I wouldn't say is a big deal based off everything else but that was the purpose for the purchase. I would rate a 5 If I got the right color or if I felt that the picture I included and the notations to my stylist were really taken into consideration before shipping my product. Overall my hair feels healthy, looks healthy and I loved the shampoo, conditioner, brush, stain remover and even the protective gel smelled great. I will give it another try and hopefully get a closer color to my request(fingers crossed). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChanel - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Love the color but...I love the color into my hair, it did really covers my gray hair but the issue here was... my hair is very stiff and dry after dying. This is not my first time to do a home hair dying. Well, I colored my hair last night with this product. Then I noticed my hair after drying is very stiff and feel rough. Now, trying to figure it out how to get rid of this dryness and stiffness on my hair. Can you help how? Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRaquel - We’re sorry to hear that you were unhappy with the way your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
It was pretty for a weekMy hair looked great for a little over a week, then one trip to the beach and I had orange stains on my hands from the dye. After 10 days, I can see my grey hairs again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
This last shipment didn't turn out to be a good color and 40 minutes is too longI want my next shipment to be the color composition that I received in my SECOND shipment. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Very strong, too darkI requested Light ash brown. My prior experience with hair color, this is what I have been using. I had been having trouble with it turning auburn within 2 or 3 weeks so that is why I tried your product. First, it is a very strong product. I only left it on for 25 minutes and when i rinsed it off my hair felt very dry, After the cream rinse it felt better but when I looked in the mirror I was very surprised. My hair was almost balckish brown. Even the next week, friends asked, "What were you thinking? You have such fair skin. That color is way too dark." But its time soon again to color and I cant go through that dark color for light ash brown again. I also would never had signed up if I had know you set it up on a subscription. Now I have a box that cost me way too much that I would never use. I also tried to call twice, waited many minutes on hold, and then was told to leave a message. Never got a call back. Until I went to My Account I did not know you had cancelled my subscription. You could have sent an email. Poor customer service. 0 of 0 people found this review helpful. Did you? |
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The good and the badI'll start with the positives-- I loved having a stylist custom design my hair color for me. The packing was beautiful (and personalized-- so very fun!) and shipping was extremely convenient. The price was right for at-home color that promised salon results. My color did end up matching its promised shade (dark ash brown), so I was pleased with the outcome. Normally, any dark hair dye immediately turns my hair black, but that was not the case with this product. Additionally, my color was multi dimensional and left my hair with a nice shine. However, this is the strongest smelling dye I have ever used. I could barely breathe while waiting for it to dry because the chemical smell was so overwhelming. Additionally, it really dried out both my hair and my scalp; this does not normally happen to me with boxed color or at the salon. While the color was a perfect match to the promised shade, it quickly washed out and faded-- so much so that you can no longer tell that I ever dyed it. I was disappointed with the lack of longevity and the dryness that resulted from this color, especially when compared to other boxed dyes. Overall, I don't regret this purchase as it did provide about 2 weeks of lovely color. However, I will stick to my less expensive grocery store dyes as they have far fewer chemical smells, better longevity, and provide an overall better end result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTori -We’re sorry to hear that you were unhappy with the scent of our color, and for how the color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Seemed a little too dark on the roots, but covered gray wellThis was a bit on the dark side for the roots, I am hoping it lightens and brightens up a bit. I do like how soft my hair is again, and it covered the gray really well. :) 0 of 0 people found this review helpful. Did you? |