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Custom Color Set
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66,566 Verified Client Reviews |
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Wrong hair color but excellent customer service3/15/2018- Update: The customer service from esalon has been exceptional. They have been very responsive and have worked with me to find a resolution in a very professional manner. I very much appreciate and value that kind of customer service. (Original post) I wanted to try this product to 're-set' my hair to it's natural color. My color was supposed to be a dark mahogany brown. Instead, my is orangy red! I am going to have to spend quite a bit of money to correct the color at a salon (which is what I didn't want to do in the first place!) I will say, the customer service person I spoke with was excellent, however, he did confirm that they had recently had bottles mixed up and it looked like I was one of the one's who was affected. I AM SO SORRY i TRIED THIS PRODUCT. 2.8.2018- Following up- I did speak with a customer service agent originally and he stated he would talk to his manager to see 'what they could do' and at the very least, would refund the money I paid for the product. I haven't heard back from anyone at esalon (aside from the response here) and a refund has not been processed. 0 of 0 people found this review helpful. Did you? |
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HAIR LOSSSignificant hair loss with this product. Have been coloring my hair for 15 years and have never had an issue. 8 of 8 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover greysI’m a natural redhead and used the dark blonde copper golden. It was very hard to wash out, but I managed it. It didn’t cover any of my grey roots at the hairline. I did have major hot roots. Maybe I need a darker color but my next option is a light brown copper. My hair tends to grab brown so I’m unsure how to proceed. The technique was great. On the fence about renewing my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
Color great but not enough productThe color was amazing! Better than anything I've bought in a store before. My complaint is that there wasn't enough product for my thick hair and now I have an uneven section in the back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Guess my hair is too darkFirst off, I am very pleased with the quality of product I receive. My hair is healthy and shiny and doesn't look damaged and dry like it has in the past from using store bought color. So this is a huge plus for me. The color is nice and rich and coverage is great. My complaint may not be able to be addressed I'm afraid. I really want a purple hue to my hair color. (especially when the light hits it) I was really excited when I saw the color combination this time as the second bottle was 100% violet. Unfortunately, it just made my hair look almost black or just a really dark brown. Nor I or anyone else I have asked can see any hint of purple anywhere. I even got the Purple Tinted Love product and it did nothing. So I rated it three stars. I love the quality just can't seem to get the color I am looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color and our Tinted Love. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
It took some tweaking, but!The first formulation for my preferences did not meet my desires. HOWEVER! With the personal attention and professional salon advisors ... eSalon customizing has brought great satisfaction. My hair is now a lovely color and healthy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Roots beautiful, ends not so muchThe roots are exactly what I wanted. Rich, healthy looking multidimensional color. The ends look washed out and lack luster. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsDeena - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FabulousI can't get the stars to change to five! I had a bit of a challenge...I won't recommend my resolution...got side-tracked to empty the washing machine and returned to endow my head with developer...having forgotten to add the colour! Woops! Added the colour to last remaining developer, applied and wondered for 30 minutes. Result? Fantastic as ever! 0 of 0 people found this review helpful. Did you? |
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Easier than I thoughtInstructions were good. Process eadier than I thought. I wish gray coverage lasted longer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough shampoo and conditionerAlright, so I just colored my hair and I have mixed reviews about it. I was truly excited to color my hair all one color since I had been highlighting it for about 3 years and wanted to give my hair a break. I picked out a nice color and followed the directions to the T. Once I was going to rinse my hair, I felt my hair a little stiff and thought maybe it’s all the hair color. First I gave it that shine boost by using the color bottle and filling it up with water. I massaged all that to my hair for 3 minutes and then proceeded to washing and conditioning. I rinsed my hair as much as possible until the water came out clear but I still felt my hair real stiff and with hair color still in it. I went ahead and shampooed with the shampoo provided but that did not lather at all but I still used it anyway. I then conditioned my hair with what you all provided but I still felt my hair stiff. I finished and rinsed it off. Well, right now my hair is air drying and I run my fingers through my hair and it feels like I still have color in my hair. I have this residue on my hands and I think I might need to wash my hair again but with my shampoo. I just wish you all would provide enough shampoo and conditioner for at least two washes and my color looks darker than what I had selected. I even sent pics of my current hair color before coloring so the colorist would pick a nice color. I guess I will give it a couple of days and see if maybe the color brightens up. 😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarlene - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |