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Custom Color Set
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66,866 Verified Client Reviews |
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Okay coverageWas fun to receive box with all the little touches. Good instructions and included everything needed for application. Only thing is rather disappointed with color selection. I requested a golden brown color and instead turned out very coppery red. Not bad since was considering that color line but was not what I ordered. So the colorists must have augmented what I selected. Also I just colored it two weeks ago and grey is visibly coming back.... so not exactly happy about that. Great for a home fix and good price compared to what would cost at a salon. Glad I tried it but not exactly convinced in trying it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We’re sorry to hear that your hair color did not provide the best gray coverage and came out differently than expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Love the idea but too expensiveHair color match was great. Love that it's automatically delivered and emails from company are consistent. I will be cancelling though due to the cost. The first order is good deal, but after that it comes to $25 per dye kit. 0 of 0 people found this review helpful. Did you? |
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Hair colorLooked natural for about 3 wks; now faded. Did not have enough color liquid. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Half portionsI would like the bottles in half portions as I just use half for touch ups. lots of waste trying to do it myself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- Thank you for sharing your feedback. We understand you desire for a smaller hair color application size. While we don't offer smaller hair color applications we do off our Color Kiss Temporary Root Touch-Up to provide temporary coverage in between hair color applications. |
Hair ColorThe permanent color I ordered and applied (exactly according to the directions that came with it) lasted about 2 weeks before it all faded out and all my gray was exposed again. My daughter actually uses a drugstore semi-permanent color on her hair that lasts for a few months! This was the first time coloring my hair, and I expected much more from a permanent hair color. eSalon did a nice job matching my color....it just didn't last. They also offered a free bottle of hair color to fix my color loss, but I don't need that fuss. So, I have decided to just embrace my gray! No more hair color for me. 2 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We’re sorry to hear that your hair color faded faster than you expected. Since the color did not turn out the way you expected, a member of our Color + Care Team has gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize you were unhappy with your results. |
disappointedI ordered the color I wanted and it colored close to what I wanted but it did not color my roots at all. I contacted them and asked what I could do and they told me that they would get back to me when it was time for me to reorder and that I would have to recolor my hair in 3 weeks. That does not help when you just colored your hair and your roots have not colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We're sorry to hear that you were unhappy with the coverage of your custom color. Because your first order was a Colorfill application, we recommended waiting at least 2-3 weeks before coloring again to avoid over-processing. One of our representatives has reached out to you to discuss your color goals and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a formulation that better suits your needs. |
ColorWhile quality of color (mine is demi-depositing formula) is high, the tint is OK, it is close but unfortunately not perfect. I use this color for in-between of the salon colorings. 0 of 0 people found this review helpful. Did you? |
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Works okay for meInitially does well but i noticed that it fades out of my grays quicker than usual. :( Maybe i need something different. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyn - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and created a reformulated shade designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive more of your feedback soon. |
Color Made Just for MeI don't like giving this a 3, as the color matched perfectly and it looked fabulous. It just didn't cover the grays I was hoping to cover. If someone said I see you've got a gray hair, I would be shocked! At 44 I don't have that many and I only see them when I'm up close and personal with my hair in the mirror. So I chose the lowest setting for gray coverage. Unfortunately, it didn't cover the grays at all! But the color sat on those gray hairs longer than any other part of my hair. I was perplexed. I did contact eSalon and they are redoing the color and sending me a new bottle. I'll post how it turns out! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe apologize that your formulation did not provide the gray coverage you expected. We've reviewed your account and see that we have, per our Satisfaction Guarantee, processed a complimentary reformulation designed for increased coverage. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
ColorUnsure what the reason was on the color this time... It made my hair color very burgundy like fake looking. First time ever. This is my 3rd batch and prior applications were great!!! Disappointed this time. Kind of a bummer... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheri - We're sorry that your most recent color application didn't deliver the results you expected. We've reviewed your profile and see that your colorist credited your account with one complimentary color order. This complimentary order will include a reformulated color based on your feedback. We look forward to crafting your custom reformulation to better suit your needs. |